CX Research Analyst

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🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $105k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔬 Research Analyst

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ARETUM

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🎖️ Defense

🏛️ Government

Consulting • Defense • Government

ARETUM is a leading government contracting company specializing in technology-enabled mission support services for the Department of Defense, Department of Homeland Security, and Federal-Civilian customers. ARETUM provides leading-edge solutions and services focusing on Next Generation Analytics, Engineering Services, Training Services, IT Services, Cyber Security, PMO Support, and Financial Consulting. The company supports federal government missions and initiatives globally and is a prime contractor on numerous contracts.

📋 Description

• Conduct stakeholder interviews, surveys, user research, and other qualitative and quantitative research activities to identify needs, challenges, and opportunities. • Develop customer journey maps and experience assessments to identify pain points, gaps, and opportunities for process or product improvement. • Analyze product and service performance data to evaluate customer experience, identify trends, and develop actionable insights. • Engage with internal and external stakeholders to gather feedback, build alignment, and support customer-focused initiatives. • Develop clear findings, recommendations, presentations, and other communications to inform leadership and support strategic decision-making.

🎯 Requirements

• DHS Suitability Required. • BS/BA degree and 5 years of relevant experience, or an equivalent combination of education and experience. • Experience supporting customer experience, service design, or organizational improvement initiatives in a government, consulting, or large enterprise environment. • Experience using customer experience research and performance data to influence product, service, or operational strategy. • Familiarity with customer experience measurement tools, journey mapping platforms, or data visualization tools. • Experience applying customer experience (CX) principles, methodologies, and research techniques to understand and improve user or stakeholder experiences. • Demonstrated expertise in stakeholder engagement, including conducting interviews, facilitating discussions, and gathering actionable feedback. • Experience with user research methods such as surveys, interviews, journey mapping, and qualitative or quantitative analysis. • Strong strategic communication skills, with the ability to translate complex research and analysis into clear, concise recommendations. • Strong analytical, collaboration, and presentation skills with the ability to work effectively with diverse stakeholders. • Only U.S. citizens are eligible for this position. • Requires the ability to obtain and maintain a Public Trust or Suitability Determination.

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off • Family Leave (Maternity, Paternity) • Short Term & Long-Term Disability • Training & Development