German-Speaking Written Customer Service Specialist | Freelance

Job not on LinkedIn

🔥 15 minutes ago

🌏 Anywhere in the World

💵 €29k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aretus

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1995

🏭 Manufacturing

💼 Consulting

🛒 Retail

Manufacturing • Consulting • Retail

Aretus is a consumer outdoor gear company that designs and sells a quick-setup pop-up tent called the Aretus Eagle Tent. The tent is aimed at campers and hikers who value fast assembly (under 60 seconds) and rapid pack-down (under 2 minutes), and features a 3000 mm waterproof rating, a raised floor, space for 3–4 people with gear, two entrances with vestibules and mosquito nets, and a convertible inner tent that doubles as a beach shelter. Founded by Aaron and Niklas, the brand focuses on practical, well-engineered features and sells through channels such as Amazon.

📋 Description

• Respond to customer inquiries via email and Amazon in a friendly and easy-to-understand manner • Manage Amazon channels, including Buyer-Seller Messaging, A-to-z Claims, and returns • Answer incoming calls and respond to product-related questions • Coordinate with logistics and returns teams • Keep the ticketing system up to date and document inquiries • Contribute ideas for improving customer service

🎯 Requirements

• German at native level, both written and spoken • Experience in written customer communication • Strong command of written German and error-free composition • Experience providing customer service through Amazon • Knowledge of Seller Central, Buyer-Seller Messaging, A-to-z Claims, and returns processing • Experience handling phone calls • Friendly and patient manner in stressful situations • Experience working from home • Ability to organize your daily work independently • Own laptop, USB headset, stable internet connection, and a quiet room for taking calls • Flexibility regarding working hours: 40 hours per week from October to March; 20 to 40 hours per week during the summer, by mutual agreement • Basic technical understanding of sports equipment is desirable

🏖️ Benefits

• 100% remote work, regardless of where you live • No commuting and no on-site attendance required • Small team with direct communication and short decision-making paths • Dedicated point of contact from day one • Comprehensive product training • Set service hours with no night shifts or weekend work • Prompt payment in euros • Long-term collaboration