Field Engineer II

Job not on LinkedIn

🕒 2 days ago

☕ Washington – Remote

☕ Washington – Remote

💵 $54.6k - $101.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Aristocrat

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1953

🎮 Gaming

Gaming • Entertainment • Technology

Aristocrat is a global entertainment and gaming content creation company that specializes in delivering industry-leading casino games, mobile games, and online real money games. Headquartered in Sydney, Australia, Aristocrat operates across multiple segments including regulated land-based gaming, mobile games publishing, and regulated online Real Money Gaming. The company is driven by technology, creativity, and innovation, striving to bring joy to life through gaming while maintaining a strong focus on responsible gameplay and sustainability. Aristocrat serves millions of players worldwide, employing over 8,500 people united by a shared mission and values.

📋 Description

• Serve as the primary point of contact for all Engineering communications with assigned customers • Recommend and approve software installations and upgrades at client sites • Demonstrate strong industry knowledge and build awareness of industry trends and innovations • Apply intermediate troubleshooting skills to solve complex technical issues effectively and efficiently • Develop and implement project plans, ensuring completion within projected timelines and budget • Coordinate the configuration, setup, and implementation of gaming systems projects • Provide comprehensive post-implementation support to ensure customer happiness and system stability • Build detailed after-action reports for installations to capture lessons learned • Complete audits of existing installations for compliance with standards and specifications • Monitor system changes, upgrades, and communicate relevant updates to internal teams • Maintain regular interaction with compliance managers and tribal gaming regulators • Coordinate and maintain Aristocrat gaming systems at tribal test labs and backend vendor test labs as assigned • Travel up to 75% as required to support client sites and project needs.

🎯 Requirements

• Bachelor's degree in Information Technology or related field • 4+ years of relevant work experience, or equivalent combination of education, training, and experience • 2+ years’ experience in a technical position • Strong understanding of Windows client-server architecture and networking • Proficiency in managing Windows servers, encompassing virtualization, problem-solving, and setup • Proficient in Linux server management, encompassing Kubernetes and containers • Understanding of relational database server administration and database management • Expertise in enterprise networking, including configuration and management of networks, VLANs, and devices • Familiarity with cluster servers and SAN environments is desirable • Technical certifications such as A+, N+, Microsoft, or Cisco are highly desirable • Experience with casino environments is desired • Required to acquire Tribal Gaming licenses.

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • 401(k) plan with employer matching