Field Service Engineer

🕒 June 6

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $65k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Packsize

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

🛍️ eCommerce

🚗 Transport

eCommerce • Manufacturing • Transport

Packsize is a company that specializes in on-demand packaging solutions, offering automated and customizable packaging systems designed to optimize shipping efficiency and sustainability. Their innovative approach to packaging, referred to as SMART Packaging, focuses on creating eco-friendly, regulatory-compliant packaging solutions that cater to diverse industry needs. Packsize's systems cater to various sectors, including eCommerce, manufacturing, and logistics, helping businesses reduce waste, cut costs, and enhance customer satisfaction.

📋 Description

• install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities • identify, analyze, maintain and repair complex mechanical equipment • answer difficult customer questions about product features • perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s) • build and maintain strong, trust-based customer relationships • work closely with other supporting Packsize team members to provide exceptional customer service • scheduling tasks at customer job sites • troubleshooting issues, quickly and effectively, using technical drawings and documentation • performing routine maintenance and emergency services as they arise • continuous learning, including customer operational processes, packaging designs, technical specifications • installation of Packsize solutions and training others to use and maintain it • clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports

🎯 Requirements

• Customer service focus • Knowledge of Windows platforms • Knowledge of and effective use of hand tools • Knowledge of mechanical platforms • Ability to work independently with little or no direct supervision • Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required • Associates Degree, Vocational Training or equivalent experience • Bachelor's Degree in a related area preferred

🏖️ Benefits

• medical, dental, and vision coverage • 401(k) retirement plan • Paid Time Off • Health Savings and Flexible Spending Accounts (HSA/FSA) • life and disability insurance • access to an Employee Assistance Program (EAP)