Field Service Technician

Job not on LinkedIn

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $22 - $32 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Aristocrat

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1953

🎮 Gaming

Gaming • Entertainment • Technology

Aristocrat is a global entertainment and gaming content creation company that specializes in delivering industry-leading casino games, mobile games, and online real money games. Headquartered in Sydney, Australia, Aristocrat operates across multiple segments including regulated land-based gaming, mobile games publishing, and regulated online Real Money Gaming. The company is driven by technology, creativity, and innovation, striving to bring joy to life through gaming while maintaining a strong focus on responsible gameplay and sustainability. Aristocrat serves millions of players worldwide, employing over 8,500 people united by a shared mission and values.

📋 Description

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers • Perform routine maintenance on gaming machines • Respond promptly to customer calls and emergency requests, prioritizing critical issues • Complete Pre-Site Surveys, follow the schedule, and perform assigned service activities • Maintain inventory accuracy and follow the parts inventory process • Support customers with technical inquiries and documentation • Report trends, needs, and service challenges • Review pre-install documents to determine required installation parts • Report service activities accurately using field service management reporting tools • Uphold professionalism, integrity, and customer service standards • Self-direct and carry out day-to-day tasks with little direction • Follow Aristocrat’s Safety Guidelines • Operate designated service vehicles and box trucks • Travel to customer casinos and work in casino environments

🎯 Requirements

• High school diploma, GED, or equivalent work experience • At least 21 years of age • Clean and valid driver’s license and maintain an insurable driving record • Able to acquire a gaming license as required; Aristocrat assists with application, payment, and renewal • Willing to do daily travel in the assigned territory • Regional and national travel may be up to 30% • Self-starter, flexible, adaptable, highly organized, and proactive • Passion for technology and problem-solving • Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals • Able to communicate effectively and constructively with customers and coworkers • Preferred: experience as a slot technician, field service of technical products, or other diagnostic work • Preferred: experience working in the field, being on call, and traveling for work • Preferred: experience with electronics, mechanics, and troubleshooting • Able to lift and move a minimum of 50 pounds • Able to push up to 250 pounds with moving equipment assistance • Able to climb and balance on ladders • Good manual dexterity, hand/eye coordination, and eyesight • Able to drive and operate a vehicle for extended periods • Able to operate a box truck safely and efficiently • Able to travel with little or no notice and for a possible extended period • Subject to mandatory background screening and regulatory approvals • May be required to complete a criminal background check, submit fingerprints, and obtain applicable gaming licenses or registrations • Must be authorized to work in the job posting location full-time without current or future visa sponsorship

🏖️ Benefits

• Robust benefits package • Global career opportunities • Health insurance • Dental insurance • Vision insurance • Paid time off • 401(k) plan with employer matching • Hands-on and virtual training program throughout the first 6 months • Aristocrat assists with gaming license application, payment, and renewal • Employee development and career pathways