Field Service Technician

🕒 September 3

🎰 Nevada – Remote

🎰 Nevada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 39%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aristocrat

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1953

🎮 Gaming

Gaming • Entertainment • Technology

Aristocrat is a global entertainment and gaming content creation company that specializes in delivering industry-leading casino games, mobile games, and online real money games. Headquartered in Sydney, Australia, Aristocrat operates across multiple segments including regulated land-based gaming, mobile games publishing, and regulated online Real Money Gaming. The company is driven by technology, creativity, and innovation, striving to bring joy to life through gaming while maintaining a strong focus on responsible gameplay and sustainability. Aristocrat serves millions of players worldwide, employing over 8,500 people united by a shared mission and values.

📋 Description

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers • Perform routine maintenance on gaming machines • Respond promptly to customer calls and emergency requests, prioritizing critical issues • Complete Pre-Site Surveys, follow the schedule, and perform assigned service activities • Maintain inventory accuracy and follow the parts inventory process • Support customers with technical inquiries and documentation • Report on trends, needs, and service challenges • Review pre-install documents to determine whether parts are needed for installations • Gather and accurately report service activities using field service management reporting tools • Uphold professionalism, integrity, and customer service standards • Self-direct and carry out day-to-day tasks with little direction • Follow Aristocrat’s Safety Guidelines • Operate designated service vehicles equipped with GPS and real-time camera monitoring systems

🎯 Requirements

• High school diploma, GED, or equivalent work experience • At least 21 years of age • Clean and valid driver’s license and maintain an insurable driving record • Able to acquire a gaming license as required; Aristocrat assists with application, payment, and renewal after hire • Willing to do daily travel in the assigned territory; regional and national travel may be up to 30% • Self-starter, flexible, adaptable, highly organized, and proactive • Passion for technology and solving problems • Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals • Able to communicate effectively and constructively with customers and coworkers • Preferred: experience as a slot technician, field service of technical products, or other diagnostic work • Preferred: experience working in the field, being on call, and traveling for work • Preferred: experience with electronics, mechanics, and troubleshooting • Can lift and move a minimum of 50 pounds • Able to push up to 250 pounds with the assistance of moving equipment • Able to climb and balance on ladders • Good manual dexterity, hand/eye coordination, and eyesight • Able to drive and operate a vehicle for extended periods • Able to operate a box truck safely and efficiently • Able to work in a crowded, noisy, and smoky casino environment • Able to travel with little or no notice and for a possible extended period

🏖️ Benefits

• Annual bonuses and incentives may be available depending on role and location • Health and wellbeing benefits may be available depending on role and location • Paid time off may be available depending on role and location • Retirement plans may be available depending on role and location • Insurance coverage may be available depending on role and location • Other local or statutory benefits may be available depending on role and location • Six-month robust, hands-on, and virtual training program