Field Service Specialist

🔥 7 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $90k - $98k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Armstrong Fluid Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1934

💼 Consulting

🏥 Healthcare

🏗️ Construction

Consulting • Healthcare • Construction

Armstrong Fluid Technology is a global engineering and manufacturing company that designs, produces and services pumps, circulators, heat-transfer equipment, packaged HVAC and fire-safety systems, and related controls and software. The company combines hardware (high-efficiency pumps and packaged plant solutions) with digital tools and services — such as Pump Manager, ADEPT selection software and Active Performance Management — to optimize building and district energy systems for energy efficiency, sustainability and reduced operating costs. Armstrong primarily serves commercial, industrial and institutional customers (data centers, hospitals, district energy, facilities managers) with B2B solutions, parts, commissioning and lifecycle service offerings.

📋 Description

• Lead startup and commissioning of Armstrong equipment, including Variable Frequency Drives and Control Panels • Diagnose and repair pumps, automated valves, and other equipment • Document field work through the online portal • Provide on-site training to operators • Share field service insights with the After Sales team • Build customer relationships and demonstrate the value of Armstrong products • Identify opportunities for additional sales • Travel within the Western region up to 60% of the time, with occasional trips to other parts of the USA • Handle service requests, complaints, and startup inquiries by phone and email • Schedule and manage service visits • Participate in an after-hours on-call rotation • Train service and installation teams and mechanical contractors • Compile and review field reports for equipment performance and warranty adherence • Assist with connecting site equipment to the Internet or customer networks • Collaborate with engineering, project management, and sales teams • Identify and report product issues and contribute to process and design improvements

🎯 Requirements

• Degree or designation in Mechanical or Electrical Engineering, Applied Engineering, or a related field, with equivalent practical experience • Experience with drives, control panels, BAS systems, and automation • Familiarity with serial communications is a plus • Proven experience with mechanical pumps and HVAC systems • Proficiency in MS Office and strong software skills • Experience in commercial construction is desirable • Solid understanding of electrical and mechanical equipment • Excellent verbal and written communication skills • Understanding of hydronic HVAC systems, Variable Frequency Drives, automation, and Building Automation Controls is preferred • Willingness and ability to travel within the Western region up to 60% of the time and occasionally elsewhere in the USA • Ability to participate in an after-hours on-call rotation

🏖️ Benefits

• Opportunities to learn and grow • Global community and collaborative work environment • Work contributing to energy efficiency and reduced environmental impact