Records Retrieval Specialist

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Array

WebsiteLinkedInAll Job Openings

51 - 200 employees

Array is a company for which no descriptive text was provided. The prompt contained no details about Array's products, services, target customers, or industry, so its activities and sector cannot be determined from the supplied information.

📋 Description

• Complete all assigned parts on the Task Manager daily and meet required productivity metrics • Communicate proactively with the team and manager regarding workload and status updates • Prioritize custodian contact based on order dates, rush status, or client needs • Document custodian interactions accurately in MR8 • Update part status and tracking in MR8 based on real-time progress • Review custodian invoices for accuracy and state compliance before requesting payment • Request credit card or check payments as needed and document all activity • Handle incoming custodian correspondence via email or fax and upload it into MR8 • Answer or return custodian calls daily and manage inquiries professionally • Process rush orders with urgency and accuracy • Source and hire reasonably priced notaries and oversee completion of notarization requests • Review client preferences in MR8 before acting on holds, fee approvals, or special instructions • Manage pre-litigation, authorization, and subpoena-based record requests • Follow the daily Expediting Schedule and escalate custodian noncompliance per documented steps • Follow IRS and SSA procedures for required communications and processing • Self-report errors, missed tasks, or workflow blockers immediately to management

🎯 Requirements

• Experience in records retrieval, expediting, legal support, or a similar workflow-driven role • Strong organizational and prioritization skills with the ability to manage high-volume tasks • Ability to communicate professionally via phone and email with external custodians • Experience reviewing invoices and requesting payments through internal systems • Ability to document actions clearly and accurately within a case management system (MR8 preferred) • Strong attention to detail and ability to follow processes and escalation steps • Ability to work independently while meeting established quotas, metrics, and daily expectations • Proof of eligibility to work in the country of the job location • Successful completion of a background check

🏖️ Benefits

• Competitive Pay & Quarterly Incentives • Comprehensive Benefits, 401k & Wellbeing Programs • Paid Time Off & Holidays • Professional Development & Career Growth Opportunities • People-Focused Culture