Claims Analyst

Job not on LinkedIn

🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Claims Specialist

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arrive Logistics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🚗 Transport

💰 $300M Private Equity Round on 2021-04

Logistics • Transport

Arrive Logistics is a multimodal transportation and technology company providing strategic solutions for both shippers and carriers. Founded in 2014, it has quickly grown to become one of the fastest-growing freight brokerages in the nation, with over 1,000 employees. The company specializes in various forms of transportation, including Truckload, LTL, Flatbed, Intermodal, and Drayage, as well as leveraging technology to optimize operations in the freight industry. Arrive Logistics aims to redefine a new standard for service, focusing on delivering reliability and efficiency in the logistics process.

📋 Description

• Manage an assigned portfolio of Arrive Fresh cargo claims from initial filing to final resolution. • Investigate and resolve temperature-controlled freight claims involving reefer temperature deviations, pulp readings, transit delays, shelf-life deterioration, and USDA inspection results. • Negotiate and settle cargo loss, damage, shortage, and contamination claims with shippers, receivers, carriers, and insurance adjusters. • Coordinate salvage, redistribution, or disposal of perishable freight in line with food safety and FSMA requirements. • Collect and validate claim documentation, including temperature logs, bills of lading, USDA inspections, and invoices. • Reconcile claim-related receivables and payables, secure releases, and execute assignments of rights. • Track claims data and trends to flag risk areas, recurring issues, and carrier performance concerns. • Partner with Carrier Sales, Business Delivery, Legal, and Operational Risk on high-risk shipments and dispute resolution. • Escalate complex, high-value, or litigated claims to the Arrive Fresh Risk Manager. • Monitor cold-chain compliance and carrier vetting standards, including reefer certifications, temperature-recording protocols, pre-cooling requirements, and FSMA compliance. • Oversee operational risk workflows for rejected, stranded, or high-risk perishable loads. • Maintain accurate claim records in the TMS and claims management system and keep customers and carriers informed.

🎯 Requirements

• Bachelor's Degree in a relevant field (Supply Chain, Business Administration, Finance, or related) or equivalent professional experience preferred. • 3+ years of cargo claims management experience, with a heavy emphasis on 3PL, freight brokerage, or cargo insurance environments. • Deep knowledge of perishable freight laws and standards, including the Carmack Amendment, PACA guidelines, USDA standards, and FSMA. • Strong negotiation, conflict resolution, and critical thinking skills, with a track record of handling high-value settlements and complex legal disputes. • Outstanding organizational skills and intensive attention to detail, with the ability to manage competing priorities in a fast-paced logistics environment. • Proficiency in Google Workspace, freight broker TMS platforms, and claims management software. • Excellent written and verbal communication skills with a focus on proactive, collaborative customer and carrier relationship management.

🏖️ Benefits

• Comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage • Matching 401(k) program • Employee Resource Groups • Free counseling sessions through the Employee Assistance Program • Company paid holidays • Paid vacation time • Wellness days • 100% paid parental leave • Referral Program