Senior Manager, AI Product

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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American Residential Services

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏥 Healthcare

📦 Logistics

🏨 Hospitality

Healthcare • Logistics • Hospitality

American Residential Services is a company that provides residential services, including emergency service and community outreach initiatives. The company focuses on employment opportunities, offering year-round employment, paid training, and resources to its employees. It emphasizes its commitment to giving back to communities and ensuring customer satisfaction, as evidenced by its high ratings from reviews.

📋 Description

• Own product strategy, roadmap, and business case for a portfolio of flagship AI products across dispatch, call center, pricing and discounting, membership, marketing and conversion, and fleet and capital efficiency • Define product vision, release plans, and success criteria • Translate operational problems into product requirements, success metrics, and acceptance criteria • Arbitrate scope, sequencing, and trade-offs with operations, branch, finance, and IT; manage intake, backlog, releases, and dependencies across concurrent programs • Own value measurement through baselines, KPI definitions, experiment design, pilots, A/B tests, and benefit attribution • Lead pilot design, launch readiness, and scaled rollout around seasonal peak-demand periods • Own adoption and change management, including training, communication, and user feedback loops • Guide decisions on autonomous AI versus human-in-the-loop workflows, considering risk, accuracy, customer impact, and value • Manage implementation partners and vendors; support build-vs-buy evaluations, statements of work, and renewals • Ensure responsible AI through explainable recommendations, human override, model monitoring, data governance, privacy, and compliance • Communicate progress, value, and risk to executive leadership • Build the AI Product function, including practices, templates, and team • Lead cross-functional work with data engineering, data science, platform, business teams, and external implementation partners

🎯 Requirements

• 5+ years leading technology implementations, data-driven decision tools, or product management, with a proven track record of delivering results • Working understanding of data and core AI/ML concepts sufficient to partner credibly with data scientists and engineers • Track record owning a business case and measuring realized value after launch • Comfort with KPI design, baselines, and test-and-learn measurement, including pilots and A/B tests • Experience in field service, logistics, home services, or other multi-site operational businesses strongly preferred • Experience leading adoption and change management for new tools or processes with frontline or operational teams • Proven cross-functional leadership with operations, finance, marketing, IT, and external implementation partners • Familiarity with Microsoft Fabric, Azure, Power BI, field service management platforms, or similar a plus • Exposure to generative or agentic AI tools and AI governance a plus • Comfortable working in Agile, PMO-led, or hybrid environments • Bachelor’s degree in business, engineering, computer science, or a related field, or equivalent experience leading technology implementations • Ability to lead multiple concurrent, high-visibility programs in a fast-paced environment • Executive presence and effective communication across technical and non-technical audiences, from front-line employees to the C-suite • Strong organization, attention to detail, and follow-through • Ability to travel as needed

🏖️ Benefits

• Ability to travel as needed (approximately 1–2 times per quarter)