Care Navigator

🔥 2 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ascend Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Ascend Medical is a membership healthcare platform providing patients with 24/7 access to primary, urgent, pediatric, and mental healthcare through convenient mobile visits that come to their home, work, or anywhere they are located. Launched in Atlanta in Fall 2020, Detroit in Summer 2021, and Austin in Fall 2021, Ascend Medical aims to make healthcare more accessible and efficient through end-to-end technology. The company emphasizes its commitment to home health care services.

📋 Description

• Manage crucial aspects of patients’ individualized care plans, including clinical and administrative support. • Triage patients virtually. • Book telehealth appointments and record patient interviews, histories, and chief complaints in Ascend’s EMR. • Facilitate telehealth consultations through pre-visit chart review or planning, equipment checks, patient technology orientation, provider-patient communication, and participation in assessments. • Prepare patients for examinations and perform or set up referrals for routine screening tests. • Assist physicians with examinations and explain treatment procedures and physicians’ instructions to patients. • Work with the Care Coordinator to ensure patients have provider-defined care plans and follow-up appointments. • Organize and manage inbound and outbound calls, chats, and emails. • Advise and guide members on Ascend Medical’s benefits and services. • Help patients understand and navigate health insurance benefits. • Process patient phone messages, online messages, and follow-up calls; route information to appropriate team members. • Call or use secure messaging to obtain and relay pertinent information to physicians. • Conduct business in a service-oriented, attentive, cooperative, sensitive, respectful, and kind manner.

🎯 Requirements

• High school diploma or equivalent is required. • Graduate from a nationally accredited Medical Assistant program OR equivalent healthcare preparation (i.e. foreign-trained physician, paramedic, etc.) is required. • Certified Clinical Medical Assistant (CCMA) preferred. • Minimum of 2 years MA experience working in a healthcare setting required. • Must be current in CPR certification. • Experience using Athena (athenahealth) EMR is preferred. • Knowledge of clinical procedures, medical anatomy, physiology, ICD-10 and CPT codes, insurance eligibility, and copay determination. • Excellent communication skills utilizing appropriate medical terminology and following appropriate legal and ethical professional conduct. • Creative minded to leverage the strengths of Ascend to problem solve needs. • High energy, growth minded, and curious to learn more. • Highly adaptable. • Critical thinker who understands nuance and can read between the lines. • Team player; collaboration and feedback are encouraged. • Must enjoy frequent communication with multiple people. • Self-aware problem solver with a passion to change the landscape of primary healthcare. • Must be task oriented, self-motivated, and able to work remotely without supervision. • Spoken and written fluency in English. • Bilingual preferred. • Must be current in CPR certification.

🏖️ Benefits

• Medical • Dental • Vision • 401k w/ Match • Generous PTO • Paid parental leave • Company holidays • Free healthcare with Ascend including telemedicine options • Flexible schedule and work/life balance