Field Services Specialist – WOW Cart Services

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $79.5k - $110.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Ascension

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Ascension is one of the nation’s leading non-profit Catholic health systems focused on delivering compassionate, personalized care with special attention to vulnerable populations. In FY2025 Ascension reported providing $1. 7 billion in care for persons living in poverty and other community benefit programs plus $1. 8 billion of unreimbursed care for Medicare patients. Operating across 16 states and the District of Columbia, its network includes about 97,300 associates, 25,300 aligned providers, 90 wholly owned or consolidated hospitals and ownership interests in 29 additional hospitals; Ascension also operates 22 senior living facilities and a variety of other care sites (including home health and health clinics). Its specialties include medical services, nursing, health system operations, and healthcare technology, all grounded in its faith-based mission to bring health, healing and hope to all.

📋 Description

• Manage enterprise Workstation-on-Wheels (WOW) fleet lifecycle from intake, procurement, and deployment to decommissioning • Ensure precise hardware asset management record accuracy across multi-site markets • Coordinate OEM cart vendors and HCL Field Services to resolve complex hardware failures and technical escalations • Manage SLA performance across assigned healthcare regions • Conduct repair-versus-replacement analysis • Evaluate OEM warranty claims and authorize repair quotes • Manage parts logistics to minimize mean time to repair and optimize lifecycle ROI • Track and manage high-volume hardware incident and request queues • Route service tickets through resolution • Analyze failure trends, recurring hardware defects, vendor KPIs, and repair expenditure data • Optimize operational reporting and refine national field-service support workflows

🎯 Requirements

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required • Advanced proficiency in data-driven asset management, including tracking warranty lifecycle metrics, parts inventory forecasting, and cost-benefit analysis for enterprise hardware fleets • Proven track record of operating within strict healthcare data privacy and regulatory compliance environments • Hands-on experience orchestrating cross-functional logistics with procurement, finance, and enterprise supply chain teams • Full-Time, Days schedule

🏖️ Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options • Employer-matched 403(b) • Planning and hardship resources • Disability and life insurance • Pro-rated paid time off (PTO) and holidays • Ascension-paid tuition (Vocare) • Tuition reimbursement • Ongoing professional development and online learning • Employee Assistance Program • Counseling and peer support • Spiritual care and stress management resources • Parental leave • Adoption assistance and family benefits • Optional legal and pet insurance • Transportation savings