Call Center Representative

🔥 15 hours ago

🌵 Arizona, Colorado, +8 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ascensus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

💼 Consulting

🛡️ Insurance

💸 Finance

💰 Secondary Market on 2019-02

Consulting • Insurance • Finance

Ascensus is a company that values its people and emphasizes a culture guided by principles such as integrity, quality, and a commitment to high standards. It provides administrative and recordkeeping services, focusing on helping individuals achieve financially secure retirements and ensuring quality education for children. Ascensus is dedicated to diversity, inclusion, and providing equal opportunities, making it a rewarding place to work. The company also offers a wide range of benefits to its employees, including student loan refinancing and healthy living programs.

📋 Description

• Provide customer service and process account-based employee benefit plans within service center teams • Service Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts, and State Sponsored Retirement Program accounts • Handle requests from participants, financial advisors, and plan administrators seeking information or executing account, product, or plan requests • Provide high-quality service by phone, email, or online chat • Explain benefits and plan provisions • Review claims information and update account owner contacts using provided processes • Examine, review, process, calculate, and pay claims or administer payments based on plan information and documentation • Respond to account owner and participant phone inquiries and requests accurately and promptly • Meet department and individual service levels, quality goals, and business objectives • Proactively engage participants, anticipate needs, and offer assistance and solutions • Process financial and non-financial transactions accurately and promptly • Move between service center roles to support business needs and seasonal volume, with training provided before supporting a new product • Demonstrate flexibility and team orientation • Comply with plan documents, regulations, guidelines, and company procedures • Maintain confidentiality and HIPAA compliance

🎯 Requirements

• High school diploma or GED, and further applicable education or equivalent experience • 1+ years of call center or customer service experience preferred • Ability and proficiency with Microsoft Office and Excel applications • Claims processing or benefit card systems experience • Qualified candidates must complete a video interview assessment within 7 days of receiving the link • Ability to handle stressful situations regarding urgent customer needs • Advanced proficiency with Excel and database applications, including formatting and formulas • Computer proficiency is required • Excellent listening, verbal and written skills • Detail oriented, flexible, and self-motivated • Ability to comply with plan document provisions, regulations, guidelines, and company procedures • Ability to maintain confidentiality and keep department, client, and participant HIPAA compliant • Ability to protect, secure, and properly handle confidential data

🏖️ Benefits

• 100% fully remote • Training provided prior to movement to support a new product • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions