Member Contact Center Consultant

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Connexus Credit Union

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🛡️ Insurance

💼 Consulting

🏦 Banking

Insurance • Consulting • Banking

Connexus Credit Union is a financial institution that offers a wide range of banking services to its members, including checking and savings accounts, loans, credit cards, and insurance services. It provides various personal and business banking solutions such as mortgages, home equity lines of credit, auto loans, and personal loans. Connexus is committed to member financial wellness and offers digital banking services, financial calculators, and educational resources. The credit union also has a program called Connexus Cares for community involvement and provides resources on security and fraud protection. Members have access to convenient services like online banking, ATMs, and telephone banking.

📋 Description

• Provide omnichannel assistance to members and potential members • Acquire in-depth knowledge of credit union departments, including online banking, payment options, and debit card issues • Create consistent positive member experiences through active listening, de-escalation, and knowledge of products, services, and processes • Protect member information and transactions through confidentiality and risk mitigation procedures • Safeguard members’ assets • Meet performance metrics, including member interactions and Quality Assurance • Complete accurate case notes and call histories • Initiate, lead, or participate in organizational and departmental projects • Build trusting relationships through individualized member support • Educate members on products and services • Volunteer and offer assistance while achieving daily metrics and expectations • Take initiative for personal development and stay informed on credit union processes and procedures • Interact with other departments to answer member questions

🎯 Requirements

• 1+ years of related experience • Follows established routines under close supervision • Self-starter with a strong desire to learn and work independently • Excellent listening skills • Proficient verbal and written communication • Ability to ask probing questions to fully comprehend and support member questions and concerns • Ability to multi-task and maintain composure under pressure while maintaining professionalism • Ability to follow procedures, policies, and regulations • Strong computer skills • Experience working in a Windows environment • Effective use of the internet and databases • Coachable and able to engage in clear and honest dialogue • Must work 40 hours per week on the stated Monday–Friday schedule during CST hours

🏖️ Benefits

• 20 days of paid time off • 10 paid holidays • 16 hours of paid Volunteer Time Off • 401K Retirement with up to 6% employer match • Excellent Health, Dental, Vision insurance, including multiple plan options • Health Savings Account with generous employer contributions • Employer paid Life insurance • Employer paid Short-Term and Long-Term Disability • Tuition Reimbursement from $4,000 - $7,000 per calendar year • Robust Learning and Development program • Annual professional development stipend • Remote-first work arrangement