Tech, RX Call Center

Job not on LinkedIn

🔥 0 minutes ago

🐻 Alaska, Arizona, +12 more states – Remote

🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ☕ Washington – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Conduct outbound calls to patients who qualify for adherence-based programs • Provide one-on-one support to patients facing prescription inventory shortages or medication non-adherence • Address patient concerns, troubleshoot issues, and provide appropriate resolutions • Identify clinical support needs and escalate calls to Pharmacists • Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing • Record patient information, interactions, call outcomes, program enrollments, and progress updates in computer systems, software, and databases • Maintain confidentiality and comply with patient privacy regulations and company policies • Collaborate with cross-functional teams on program improvements and patient-centric enhancements • Identify and communicate issues to senior-level staff • Communicate with the team lead and supervisor through huddles, team meetings, cohort refreshers, and technology updates • Support retail pharmacy customer relations programs, including Medicare medication-adherence outreach, healthcare-program order placement, and retail pharmacy-related assistance • Participate in cross-training on additional clinical support and Retail Customer Care programs

🎯 Requirements

• Resident of Alaska, Arizona, Florida, Idaho, Illinois, Maine, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Vermont or Washington due to regulatory compliance • Active Pharmacy Technician license in state of residence • Ability to obtain Florida Registered Pharmacy Technician license through application and fee; requires tech education from a Florida Board-approved training program • 1+ year(s) of experience in retail healthcare, preferably in a high-volume call center • Minimum of one consecutive year experience in customer service • Ability to maintain a consistent, reliable, and stable internet connection • Internal colleagues must be in good standing to be considered • Verifiable High School diploma, GED or equivalent work experience • Prior Call Center experience • Previous experience working from home • Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint proficiency • Bilingual in Spanish • Flexibility in work schedule

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being