Call Center Healthcare Representative

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $39.5k - $41.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Handle inbound calls from members and providers • Provide accurate information about healthcare benefits, eligibility, and services • Research and resolve inquiries efficiently • Follow established procedures and compliance guidelines • Document customer interactions clearly and accurately in multiple systems during live calls • Meet quality, service-level, and productivity goals • Contribute to a collaborative team environment delivering reliable and responsive support • Complete five weeks of paid training • Work an eight-hour shift Monday through Friday between 7:00 a.m. and 6:00 p.m. CST after training

🎯 Requirements

• At least two (2) years of customer service experience, ideally in a call center or high-volume environment • Healthcare experience preferred, including medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center experience • Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously • Clear and professional communication skills with the ability to manage challenging conversations calmly • Self-motivated and dependable, with the ability to work independently in a remote setting • Candidates must reside within the United States • Camera use required during screening calls, interviews, and the paid five-week training program • Minimum hard-wired high-speed internet connection required; no Wi-Fi • Minimum download speed of 25 Mbps and upload speed of 10 Mbps • Private, distraction-free workspace required

🏖️ Benefits

• Flexible hours • Work-life balance • Continuous learning and career development • Paid five-week training • Medical, dental, and vision benefits • 401(k) options • 401(k) employer match • Flexible vacation policy • Educational assistance • Leadership and technical development academies