Call Center Registered Nurse – Telephonic Injury Triage

🕒 August 28

🇺🇸 United States – Remote

💵 $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 1%

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Medcor

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏗️ Construction

🍽️ Food & Beverage

📦 Logistics

Construction • Food & Beverage • Logistics

Medcor is a healthcare company that specializes in reducing claims and preventing over-treatment through the establishment of onsite clinics, workplace safety initiatives, telehealth services, and wellness programs. By adopting a proactive approach, Medcor focuses on creating healthier workplaces while optimizing costs for employers across various industries including manufacturing, construction, retail, and food processing. Their services include mobile occupational health services, injury triage, and employer support, all aimed at improving employee health outcomes and managing healthcare-related costs effectively.

📋 Description

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment • Document each call efficiently and accurately • Monitor and track individual and call center goals, productivity metrics, and statistics • Reflect all shift activities using the phone system and maintain personal schedule adherence • Provide superior customer service to Medcor clients and employees • Complete accurate symptom and concern assessments using Medcor’s triage algorithms • Follow HIPAA compliance policies • Complete three weeks of classroom instruction and three weeks of precepting during training • Transition to a permanent overnight schedule between 11 p.m. and 9 a.m. after training • Work an every-other-weekend requirement and holiday rotation

🎯 Requirements

• Valid RN license • Current BLS (CPR) certification • Ability to handle a high volume of consecutive calls • Strong technological skills • Typing speed of at least 30 WPM • Ability to work a major U.S. holiday rotation • Ability to work every other weekend • Effective written, verbal, and interpersonal communication skills • Ability to read, analyze, and interpret triage tools and information and provide care instructions • Ability to talk and/or hear • Ability to sit and use hands • Close vision for computer and written work, with ability to adjust focus • Ability to work on a computer for long periods • Private home workspace with four walls and a door for patient privacy • Access to high-speed internet, excluding satellite, within the primary residence • Ability to receive and apply feedback • Six-week training must be successfully completed; training is Monday through Friday, 8 a.m.–4 p.m. CT • Call center experience is a plus • Occupational health experience is a plus

🏖️ Benefits

• Additional shift differential pay available for evenings, nights & weekends • Potential for retention and performance incentives • Paid time off • Health and dental insurance • 401K with match • Education reimbursement • Collaborative work environment • Training and ongoing support • Opportunities for vertical, horizontal, and geographic career movement • Peer recognition program • Tobacco-free and smoke-free workplace