Call Center Registered Nurse – Telephonic Injury Triage

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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Medcor

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏗️ Construction

🍽️ Food & Beverage

📦 Logistics

Construction • Food & Beverage • Logistics

Medcor is a healthcare company that specializes in reducing claims and preventing over-treatment through the establishment of onsite clinics, workplace safety initiatives, telehealth services, and wellness programs. By adopting a proactive approach, Medcor focuses on creating healthier workplaces while optimizing costs for employers across various industries including manufacturing, construction, retail, and food processing. Their services include mobile occupational health services, injury triage, and employer support, all aimed at improving employee health outcomes and managing healthcare-related costs effectively.

📋 Description

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment • Document each call efficiently and accurately • Monitor and track individual and call center goals, productivity metrics, and statistics • Reflect shift activities using the phone system and maintain personal schedule adherence • Provide superior customer service to Medcor’s clients and employees • Complete accurate symptom and concern assessments using Medcor’s Triage Algorithms • Follow HIPAA Compliance Policies • Complete six weeks of training, including three weeks of classroom instruction and three weeks of precepting • Work permanent 8- or 10-hour shifts between 12:00pm and 2:00am after training

🎯 Requirements

• Valid RN license • Current BLS (CPR) certification • Ability to handle a high volume of consecutive calls • Strong technological skills • Typing speed of at least 30 WPM • Ability to work a major U.S. holiday rotation • Ability to work every other weekend • Effective written, verbal, and interpersonal communication skills • Ability to read, analyze, and interpret triage tools and information and provide care instructions • Ability to talk and/or hear; sit and use hands; and perform close-vision computer and written work with adjustable focus • Ability to work on a computer for long periods • Private home workspace with four walls and a door for patient privacy • Access to high-speed, non-satellite internet within primary residence • Ability to receive and apply feedback

🏖️ Benefits

• Additional shift differential pay available for evenings, nights & weekends • Potential for retention and performance incentives • Paid time off • Health and dental insurance • 401K with match • Education reimbursement • Training and support • Collaborative work environment • Open-door policy • Peer recognition program • Tobacco-free and smoke-free workplace