Claims Supervisor

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Logo of Aspire General Insurance

Aspire General Insurance

1001 - 5000 employees

Founded 2013

💸 Finance

🤝 B2B

☁️ SaaS

🔥 Funding within the last year

💰 Debt financing on 2025-09

Finance • B2B • SaaS

Aspire General Insurance is a U. S. -based auto insurance carrier that specializes in affordable, non-standard and standard personal auto policies. The company provides digital-first services — including producer and insured portals, quoting, endorsements, payments, and claims handling — and partners with insurance producers and agencies to distribute coverage. Aspire emphasizes speed, flexibility, and reliable customer support (including Spanish-language service) through a modern platform and streamlined workflows.

📋 Description

• Review of automobile claim investigations. • Make handling recommendations and provide directions to subordinates. • Ensure ongoing adjudication of claims within company standards and industry best practices and regulations. • Determine, recommend and grant authority for settlement and payment processes. • Responsible for overall file handling and work product quality of subordinates. • Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation. • Assist in the operations of the claims department, including making recommendations and implementing an organizational structure adequate for achieving the department's goals and objectives. • Maintain a documented system of claims policies, systems, procedures and workflows to ensure smooth operations. • Provide feedback to Management on process and system improvement initiatives for the department. • Report to Management as soon as there is an awareness of any issues or concerns which may be detrimental to the department or Company; recommend policies and procedures to Management regarding quality issues that may arise. • Staff Training-Foster a highly focused training and development environment within the Claims Department. • Complies with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows and enforces Aspire General Insurance Company and partner’s policies, procedure and work rules. • Communicate and provide timely notification to the Human Resources Department for all things related to employee attendance, punctuality or possible leave related situations. • Provide timely and thorough documentation for all things related to employee performance, training, recognition and/or coaching. • Evaluate subordinates’ performance and administer personnel actions as required in coordination with human resources department. Ensure the Department has adequate scheduling, including time-off requests, work shift management, etc Assist to identify, recruit, hire and develop top talent. • Ability to achieve targeted performance goals Maintain that sensitive information regarding employees and the Company is kept confidential Regular and predictable punctuality and attendance. • Other duties as necessary.

🎯 Requirements

• Three plus years’ experience in Property and Casualty insurance industry. • Must have a clear understanding of insurance industry practices, standards and terminology. • Experience in handling subrogation, property damage and injury claims required. • Must be able to pass a background check. • Must have the ability to work in a high volume, fast-paced environment while managing multiple priorities. • Must have a disciplined approach to all job-related activities. • Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills. • Must have strong keyboard skills as well as proficiency in Windows and MS Office products.

🏖️ Benefits

• Medical • Dental • Vision • HSA* • PTO • 401k • Company observed Holidays

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