Client Success Director

🔥 34 minutes ago

🇺🇸 United States – Remote

💵 $125k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

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Aspirion

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Series unknown on 2012-02

Consulting • Logistics • Insurance

Aspirion is a healthcare revenue cycle management company that helps hospitals recover revenue from denied and complex claims. The company deploys AI automation and a proprietary Compass platform, staffed with US-based attorneys, clinicians, and AI engineers, to overturn clinical denials, maximize out-of-network reimbursement, perform zero-balance reviews, and recover payment variances across services such as denials management, AR management, complex claims, motor vehicle accidents, workers' compensation, TRICARE, and out-of-state Medicaid. Aspirion emphasizes measurable recovery impact (over $6 billion captured), increased collections for clients, HITRUST certification, Best in KLAS awards, and partnerships with large health systems.

📋 Description

• Build and manage ongoing professional relationships with clients and stakeholders • Maintain relationships at multiple levels within the client • Provide insights to help drive consistent account placements from assigned clients • Identify cross-selling opportunities for other Aspirion service and coordinate efforts with assigned sales executive • Organize client training by assessing needs and communicating with clients and Aspirion departments • Communicate with clients to resolve escalated processing/protocol issues • Conduct performance reviews and executive business reviews with clients, onsite preferred • Handle client complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution • Communicate with internal departments to resolve client issues and track interactions in internal systems • Provide regular updates to clients regarding Aspirion's contribution to revenue and desired outcomes • Analyze trends and report on key performance indicators • Identify and assess client needs to exceed expectations • Maintain HIPAA certification and compliance • Collaborate with Operations to identify trends and provide strategic recommendations for system issues causing downstream payer issues • Ensure account projects are completed in a timely fashion • Create processes for obtaining information and resolving client issues • Perform other related duties as assigned

🎯 Requirements

• Strong attention to detail with ability to organize and manage multiple priorities and projects, work to tight timeframes and achieve exceptional outcomes • Ability to multi-task in a fast-paced evolving work environment with fluctuating priorities and deadlines • Proven ability to use a consultative approach and persuasive communication with stakeholders • Ability to prioritize initiatives based on the evolving financial needs of the company, making consistently strategic recommendations to company leadership • Ability to work in and manage ambiguity, including dealing effectively with issues that do not always have a process, system, or solution in place • Demonstrate alignment to our company's values • Highly developed oral and written interpersonal, communication, negotiation and conflict management skills and the ability to work effectively with other people • Self-starter with high initiative • Bachelor's degree required • Minimum of 5 years working in a Client Success/Management role in the health care revenue cycle industry required • Technical skills using MS Office applications (Word, Excel, Power Point) required • Executive presence and presentation skills required

🏖️ Benefits

• Health • Dental • Vision • Life insurance • Matching 401k • Paid Time Off • Wellness Program • Competitive Salaries • Advancement Opportunities