Subcontract Team Lead – DAI Technical Support Specialist

🔥 15 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ASRC Federal

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

🎖️ Defense

🚀 Aerospace

🏛️ Government

Defense • Aerospace • Government

ASRC Federal is a wholly-owned subsidiary of Arctic Slope Regional Corporation that provides federal government contracting services across space, civilian, defense & intelligence, national security, and health markets. It delivers engineering solutions, digital operations and IT modernization, software, applications & analytics, supply chain management & logistics, infrastructure operations, and professional services to support missions such as NASA space programs, FAA aviation safety/operations, Air Force industrial support, cyber defense, and base/resiliency operations. The company operates a family of businesses whose earnings support ASRC’s more than 14,000 Iñupiaq shareholders and employs roughly 9,000 people.

📋 Description

• Supervise, manage, and lead up to 10 subcontractor personnel, including hiring, coaching, mentoring, timesheet approval, professional development, merit pay allocation, progressive discipline, and termination • Provide Tier I Help Desk support for DAI users during established business hours • Receive, track, document, prioritize, and resolve customer incidents using the contractor-provided ticketing system • Perform technical troubleshooting and diagnostics for DAI user issues • Escalate unresolved issues to the DAI PMO Tier II Help Desk or liaise with the Joint Service Provider as required • Provide timely user responses and maintain accurate support records • Support DAI user account management, including SAAR processing, DD2875 reviews, and account provisioning • Assist with bi-weekly account reviews and deactivation activities • Support GRC reporting and annual user access reviews • Monitor Agency Health Check dashboards, IGT reports, Fiscal Year End dashboards, and reconciliation reports • Monitor DAI and EPM data for discrepancies and report findings to Government personnel • Assist with transactional reconciliation and issue resolution • Develop and maintain DAI training materials, quick reference guides, desk guides, and work instructions • Provide desk-side, virtual, or classroom training to end users • Maintain and update SharePoint content, training repositories, and user reference materials • Track help desk ticket trends and identify training or process improvement opportunities • Support SIT and UAT activities • Assist with process improvement initiatives and operational enhancements • Coordinate with stakeholders to ensure continuity of DAI operational support • Prepare monthly help desk activity reports and operational status updates

🎯 Requirements

• Active U.S. Government Secret Security Clearance required; candidates without a minimum of a Secret clearance will not be considered • Minimum of eight (8) years of professional experience supporting ERP systems, financial management systems, or federal help desk operations • Bachelor's degree, or 5 additional years of equivalent combination of education and experience • Strong leadership skills • Strong customer service and technical troubleshooting skills • Knowledge of ERP systems, financial management operations, and DAI functionality • Experience with ticket management systems and help desk operations • Ability to research and resolve system and transactional issues • Knowledge of user account management and access control procedures • Strong communication, documentation, and organizational skills • Experience developing training materials and providing user training • Proficiency with Microsoft Office Suite, SharePoint, and collaboration tools • Ability to manage multiple priorities in a fast-paced environment • Ability to work independently with minimal Government oversight • Experience supporting DAI or Oracle Federal Financials preferred • Experience performing financial system research, reconciliation support, and customer support activities preferred • Three (3) years of prior experience supervising employees desired

🏖️ Benefits

• Travel will not occur regularly and will typically be less than 5% of the time