Inside Sales, Customer Support Representative

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🕒 May 13

🏄 California – Remote

🏄 California – Remote

💵 $50k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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ASSA ABLOY Opening Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🔐 Security

🔧 Hardware

🤝 B2B

Security • Hardware • B2B

ASSA ABLOY Opening Solutions is a leading provider of security technology, specializing in the development and production of mechanical and electromechanical locking systems, access control solutions, and locking systems for various residential, commercial, and public buildings. The company is known for its innovative products that ensure safety and comfort, catering to diverse environments from healthcare facilities to educational institutions. With a comprehensive range of solutions, ASSA ABLOY enables secure and smooth movement of people, goods, and information across multiple sectors.

📋 Description

• Managing Sales Lead intake from lead to close, including prequalifying incoming leads and conducting follow-up outreach via phone and email. • Preparing and delivering accurate quotes, proforma invoices, and supporting documentation in a timely manner. • Processing customer orders, validating purchase orders, and ensuring compliance with company policies. • Coordinating with internal teams to ensure timely and accurate order fulfillment. • Serving as a primary point of contact for customer inquiries regarding products, orders, and services, responding promptly and professionally. • Collaborating with internal departments to resolve issues and provide necessary information. • Managing shipping logistics, including scheduling, tracking, and ensuring timely delivery. • Handling casino/reservations registrations, ensuring accuracy and customer satisfaction. • Responding to customer requests related to documentation and general business information (e.g., W9s, banking details, equipment specifications). • Supporting special projects as required to support the organization.

🎯 Requirements

• Associate or bachelor’s degree a must • 3+ years of experience in customer service, order management, or sales support • Strong communication and interpersonal skills • Proficiency in MS Office and ERP systems (e.g., Oracle, Quickbooks, SAP) • CRM Experience (e.g., SFDC, MS Dynamics 360) • Ability to multitask and work in a fast-paced environment • Bilingual in Spanish a plus, but not required. • Experience dealing with Hospitality industry a plus

🏖️ Benefits

• Competitive salary and rewards package • Competitive benefits and annual leave offering, allowing for work-life balance • A vibrant, welcoming & inclusive culture • Extensive career development opportunities and resources to maximize your potential