Customer Success Manager – Mid Market

Job not on LinkedIn

🕒 April 10

🏢🏡 San Francisco – Hybrid

💵 $105k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Logo of Assembled Products Corporation

Assembled Products Corporation

WebsiteLinkedIn

51 - 200 employees

Founded 1983

🛒 Retail

⚡ Productivity

Manufacturing • Retail • Productivity

Assembled Products Corporation is a company that specializes in designing, manufacturing, and marketing products aimed at improving people's lives globally. Founded in 1983, the company boasts a portfolio of recognizable brands such as Mart Cart™, Jotto Desk™, and Spray Master Technologies™. With an emphasis on innovation, quality, and customer satisfaction, Assembled Products Corporation serves a diverse range of industries with its well-regarded and competitive product lines.

📋 Description

• Manage a portfolio of Mid-Market customers as you help them achieve their goals on Assembled and drive business outcomes with senior stakeholders • Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally to drive results • Proactively monitor and manage the health of the customers in your portfolio by identifying areas of risk and creating success plans for your book of business • Drive high-impact, cross-functional projects such as customer journey maps, business review strategy, training documentation • Be hands-on with the product to ensure customers are fully educated on how to best leverage Assembled • Drive customer renewals and mitigate churn within your book of business • Identify and execute on areas of growth and expansion in your portfolio of customers

🎯 Requirements

• 3+ years of experience in customer-facing roles • Experience in operational and start-up environments • Workforce Management Experience is a bonus • Willing to travel to meet with customers in person for onsite training, business reviews, and executive engagement

🏖️ Benefits

• Stock options are provided as part of the compensation package • Full range of medical, financial, and/or other benefits, dependent on the position offered

Apply Now

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