Medical Billing Call Center Representative

🕒 September 29

🇺🇸 United States – Remote

💵 $17 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 5%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Jobs at this company usually fill in 35 days.

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Assembly Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Assembly Health is dedicated to elevating financial performance for healthcare providers through innovative revenue cycle management and back-office solutions. Their expert team and technology optimize processes, allowing healthcare organizations to focus on delivering quality patient care. With a comprehensive approach that includes analytics, compliance consulting, and staffing services, Assembly Health serves a wide array of physician specialties and long-term care communities across the United States.

📋 Description

• Greet patients in a friendly and positive manner • Discuss and answer customer questions with a goal of one-call resolution • Update confidential information and insurance billing • Process credit card payments • Manage internal work-queue tasks and update information as necessary • Respond to website patient inquiries by phone, discuss concerns, and provide resolution • Work with collection agencies to update and provide accurate information • Respond to attorney requests for balances and correspondence; update and bill insurance • Complete workflows for patient self-pay accounts, review correspondence, post payments, and resolve concerns

🎯 Requirements

• Proven experience answering high-volume calls in a call center or other customer support role is preferred • Previous healthcare experience is a big plus • Excellent communication skills and professional demeanor • Ability to work under tight deadlines • Strong written and verbal communication skills with customer-service-focused aptitude • Detail-oriented, self-motivated team player • Ability to function well in a fast-paced and sometimes stressful environment • Ability to sit at a desk and work at a computer for prolonged periods • Ability to lift and carry items weighing up to 10 pounds at times

🏖️ Benefits

• Ongoing training and development programs • Virtual and in-person events to connect with your team • Competitive benefit packages • Paid holidays • Paid time off • Medical benefits • Dental benefits • Vision benefits • 401(k) • Opportunity to participate in company bonus programs

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