Systems Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

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Asset Living

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏠 Real Estate

Real Estate

Asset Living is a trusted partner in real estate, specializing in third-party property management. Founded in 1986, it has established itself as a leader in the industry, being the No. 1 third-party student housing property manager in the U. S. for 11 consecutive years, as well as the fourth largest property management firm in the country, according to the National Multifamily Housing Council's Top 50. With over 36 years of experience, Asset Living manages a diverse portfolio that includes multifamily properties, student housing, and various other rental types.

📋 Description

• Assist in the development and roll-out of special reports, new systems, and the maintenance of existing systems. • Take a hands-on approach to necessary duties to accomplish objectives and facilitate the successful performance of others. • Assist with migrations, Gross Potential Rent, and month-end reporting. • Help resolve issues and assist employees with the property management software system. • Maintain the property management software & Quickbase system and create custom reporting. • Maintain, generate, expand reporting in Quickbase system & general back end management upkeep. • Maintain Tableau workbooks weekly. • Assist with month-end reporting and potential gross rent. • Develop and maintain the Microsoft dynamic CRM platform within Office 365. • Integration of systems into the Microsoft Flow workflow product. • Creating and implementing new Microsoft forms for takeovers surveys, Due Diligence, etc. • Develop, expand and maintain Asset power apps. • Build, expand and maintain running reports in new Microsoft reporting platforms. • Access disparate data sources and apply internal and external business rules, policies, and data quality measures. • Develop analytics visualizations, reports, and dashboards in Tableau and PowerBI. • Management of users, files, and processes for ShareFile application management. • Generate monthly and weekly reporting, creating custom reporting as requested. • Assist with special projects. • Assisting in resolving support tickets and holding a backup for support as needed.

🎯 Requirements

• Bachelor’s Degree preferred or two years of housing experience or equivalent. • Property management software skills preferred; ResMan, Entrata, RealPage. • Ability to understand and perform all on-site software functions; advanced computer and development skills required. • Reporting & Support – able to assist with report distribution to clients, manage user administration, and assist with system support and compliance. • Forward Thinking – this role requires someone who is analytical and can problem-solve quickly. • Communication – This candidate needs to have the ability to clearly and professionally communicate with teammates and clients. • Customer Service – this role requires someone focusing on providing extraordinary customer service experiences for internal and external clients. • Problem Solving – this role requires someone who excels in troubleshooting and can analyze a problem quickly.