Help Desk Support Specialist

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $29 - $37 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

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Green Dot Public Schools California

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

🤝 Non-profit

💼 Consulting

Education • Non-profit • Consulting

Green Dot Public Schools California is a leading independent non-profit public school operator based in Los Angeles, focused on graduating students and fully preparing them for college. It emphasizes teacher support and development, small school and class sizes, and a collaborative work environment to enhance educational outcomes. As a national leader in school turnarounds, Green Dot operates 18 public charter schools in the Greater Los Angeles area and actively engages parents in improving their neighborhood schools.

📋 Description

• Provide excellent customer support and timely responses and solutions to all stakeholders in the Green Dot organization • Escalate issues and questions to ensure appropriate resolution • Serve as a single point of contact for end users to receive support and maintenance within the organization’s technology environment through NerdFone, Green Dot’s IT, IS, and Data Science and Analytics (DSA) help desk, from 7am-3pm M-F • Collaborate and build strong working relationships with network administrators, network engineers, desktop administrators, application engineers, and DSA analysts to ensure the efficient operation of the organization's many technologies • Support DSA and IS departments as needed including but not limited to local, state, and federal compliance data collection and reporting • Develop, maintain, and regularly update support documentation and training materials within the NerdFone Library to ensure accuracy and usability • Assist with manual data uploads and maintain system roles and permissions to support accurate user access and data integrity

🎯 Requirements

• Bachelor’s degree preferred • 1 year of professional work experience in systems support is preferred • Excellent working knowledge of Microsoft applications such as Excel, Word, PowerPoint and others is preferred • Must be able to pass a TB test and background check at the time of offer • Advanced knowledge of Google Apps, Google Drive, and other core GSuite products is preferred • Strong customer service skills with the ability to deal with problems with calmness and goodwill • Strong analytical and problem-solving abilities, with keen attention to detail • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment and with little supervision

🏖️ Benefits

• PPO, EPO and HMO choices for medical, dental and vision coverage - including a 100% employee-only paid option • Employee Assistance Program (100% employer-paid) • Life and AD&D Insurance (100% employer-paid) • Optional Term Life & AD&D Insurance • Short- and Long-Term Disability Insurance (100% employer-paid) • Flexible Spending Accounts (health and dependent care) • Monthly parking for Central Office-based employees (100% employer-paid) • Optional California Parking Cash-Out program for Central Office-based employees • Wellness programs and resources • Financial planning/coaching access • Optional non-matching 401(k) plan • Potential for remote work opportunities (occasional or recurring) • Potential for annual performance-based compensation increases • Potential for annual bonuses • Potential for stipend work opportunities • Approved family care and/or medical leave (unpaid) • 15 days of paid time off during years 1-3 of service (20 days during years 4-6 and 25 days beyond 6 years of service) • An additional 15 days (minimum) of paid time off each year for our Winter and Spring breaks (which include the Christmas and New Year’s holidays), as well as an additional 10 annual paid holidays (MLK Day, President’s Day, Farm Workers Day, Memorial Day, Juneteenth, July 4th, Labor Day and Veteran’s Day, Thanksgiving Day and Day after Thanksgiving) • 3-5 days of paid bereavement leave (if needed)