Contract Operations Supervisor, Automotive

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $64.9k - $108.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Provide direct leadership, coaching, and operational oversight for Contract Maintenance associates • Lead performance management through coaching, goal setting, development planning, and employee recognition • Assess talent, identify skill gaps, and develop succession plans • Monitor engagement and performance trends, implement action plans, and measure outcomes • Address performance issues through timely, consistent, and effective coaching conversations • Delegate work strategically to develop team capabilities and reduce key-person dependencies • Oversee contract administration for compliance with contract terms, underwriting guidelines, regulations, and client requirements • Serve as the primary escalation point for complex, sensitive, or high-risk contract and customer issues • Balance customer, client, compliance, and financial considerations while maintaining documentation standards • Build cross-functional partnerships to resolve operational issues, mitigate risks, and improve performance • Drive continuous improvement by analyzing trends and metrics, identifying inefficiencies, supporting business initiatives, and promoting standardized, compliant processes • Ensure contractual accuracy, regulatory compliance, financial integrity, service performance, and quality outcomes for automotive service contracts and related products

🎯 Requirements

• High School Diploma or equivalent required • Three or more years of experience in a high-volume operations, contract administration, customer support, insurance, financial services, and/or back-office processing environment • Prior experience in leadership, supervisory, team lead, coaching, and people development roles • Ability to manage employee performance, prioritize workloads, resolve escalations, and drive operational results • Strong knowledge of contract administration processes, compliance requirements, and operational controls • Automotive service contract experience preferred • Financial services or insurance operations experience preferred • Workforce management experience • Quality assurance experience • Audit support experience • Training and development experience • Compliance experience • Proven track record leading process improvement initiatives • Proven track record driving operational transformation initiatives • Experience using operational reporting and performance metrics to drive team and business performance, improve operational efficiency, achieve business results, and meet organizational goals • Employment contingent upon completion of a required identity verification process, which may include biometric technology where permitted by law

🏖️ Benefits

• Salary growth within the position • U.S. benefit information available through myassurantbenefits.com • Required virtual interviews conducted on video