Engineer III, Recovery Services Operations

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🏢 Enterprise

🔒 Cybersecurity

🤝 B2B

💰 Private equity on 2021-10

Enterprise • Cybersecurity • B2B

11:11 Systems is a managed cloud and IT resilience provider operating an award‑winning resilient cloud platform. The company offers managed public and private cloud, high‑performance object storage, backup and disaster‑recovery-as-a-service (DRaaS), managed security services (MDR, SIEM, EDR, zero trust), and networking solutions (SD‑WAN, SASE, multi‑cloud connectivity), plus consulting and continuity services for enterprise customers. 11:11 positions itself as a VMware Pinnacle Partner and emphasizes modernization, protection, and management of mission‑critical workloads for organizations across regulated industries.

📋 Description

• Monitor, troubleshoot, and improve recovery infrastructure and processes to ensure reliable and efficient restoration during disruptions • Execute complex customer-specific recovery procedures in assigned recovery technology focus areas • Provision hardware, install operating systems, configure servers, and restore operating systems, applications, and data • Manage the work queue and complete assigned tickets and related activities • Provide clear and concise updates in the ticketing system accurately and on time • Identify, troubleshoot, and resolve complex issues on applicable platforms • Mentor Engineer I and Engineer II teammates • Collaborate with internal stakeholders to help drive infrastructure design and strategy • Identify infrastructure bottlenecks that may impact backup restores • Identify mechanisms to improve operational efficiency • Review technical recovery procedures for clarity and accuracy before recovery or test events • Create, update, and maintain SOPs and Knowledge Base content for assigned recovery technology areas • Lead pre-test calls, capture platform dependencies, and ensure servers or applications are prepared for upcoming tests • Identify and follow escalation procedures • Handle company data and information according to data handling agreements, procedures, and policies • Review and follow company policies, data privacy practices, annual compliance training, and policy acknowledgements • Perform additional duties as assigned

🎯 Requirements

• Bachelor’s or University degree in Engineering, Computer Science, Information Technology, or related field of study, or equivalent years of work experience required • 7+ years of technical recovery technology experience in a role involving direct customer contact • Extensive hands-on experience building, troubleshooting, installing, and upgrading more than one type of recovery technology, such as Backup, Networking, Citrix, VMware and Cloud platforms, IBM iSeries, IBM Mainframe, and Unix and Windows OS • Deep troubleshooting knowledge in at least 1 OS (MS-Windows / Unix) and Cloud platforms • Operational experience with Storage Area Networks (SAN), Fiber Channel technology, Network Attached Storage (NAS), or external disk storage arrays preferred • Deep expertise of TCP/IP and network technologies and ability to effectively use diagnostic tools as required • Previous experience with disaster recovery exercises required • Expertise in two or more recovery technologies and willingness to learn new processes and technologies and work towards multi-skilling • Excellent interpersonal, written, and verbal communication skills • Must be legally eligible to work in an assigned country without visa sponsorship • Ability to perform each essential function satisfactorily • Ability to work additional hours or varying shift types as necessary in a 24 x 7 global operating model

🏖️ Benefits

• Willingness to accommodate additional hours or varying shift types as necessary based on the company’s 24 x 7 global operating model • Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions