Fraud Triage Specialist – Mobile

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $34 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Process claims with Risk Issues and research fraud indicators. • Collaborate with SIU investigators and perform suspected fraud referrals and callbacks as needed. • Research and respond to internal client inquiries. • Document claim files to ensure accurate and timely communication with end customers. • Meet or exceed productivity and quality standards for claim reviews. • Identify risk, fraud, and compliance issues and participate in implementing tools and processes to minimize or eliminate them. • Recognize consistent problem areas and report them to higher level for action. • Perform specialized fraud detection and prevention functions. • Follow Risk Management reporting procedures and policies to ensure compliance with reporting requirements. • Participate in scheduled meetings and calls with the Operations Management Team. • Provide fraud detection guidance to team members as needed. • Perform post-decision tasks, including documenting BOLOs and updating negative lists. • Set examples for attendance, teamwork, and organizational contributions.

🎯 Requirements

• High School diploma, GED or higher. • 3+ years of experience in a customer service environment. • Ability to attend and pass the required Insurance Adjuster License courses. • Ability to maintain continuing education requirements necessary to maintain required Licenses. • Analytical skills including experience with data and statistical analysis. • Proficient in Microsoft Word, Excel, and other Office applications. • Ability to work in multi system/functional environment requiring the use of various systems and tools (e.g.: Assurant systems, vendor systems, GRM, risk management reports, specialized websites/portals). • Excellent verbal and written communication skills, interpersonal and customer service skills. • Demonstrates strong internal and external communication to drive improved performance. • Ability to effectively relay accurate and detailed information to various parties via telephone calls, written communication, in team meetings, and training sessions. • Able to apply problem solving skills on complex issues for researching and resolving exception items that have been initiated via various channels. • Ability to analyze problems and makes recommendations that impact the team and business. • 2-year degree or equivalent experience. • Current Insurance Adjuster License. • Experience with ePrism and Assurant Mobile Claims. • Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements.

🏖️ Benefits

• Salary growth within the position • Virtual interviews conducted on video • Identity verification and biometric technology used in accordance with applicable law and notice/consent requirements