Manager, Financial Services Claims

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $74.6k - $124.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Lead and coordinate day-to-day claims operations, including workflow, inventory, staffing, escalations, and service delivery • Own performance against contractual SLAs, quality standards, efficiency targets, cycle-time expectations, and other KPIs • Use dashboards, operational reporting, and trend analysis to identify risk, remove barriers, and improve performance • Allocate resources and adjust priorities to meet business needs while maintaining controls and service continuity • Partner across Claims, Client Services, Quality, Training, Workforce Management, Compliance, Legal, SIU, Product, and Technology • Lead, coach, and develop supervisors, team leads, and claims professionals in a geographically dispersed environment • Set expectations, provide feedback, conduct performance reviews, and address performance concerns • Build leadership capability and succession pipelines through coaching and development planning • Create an inclusive, accountable, and collaborative culture focused on customers, results, continuous improvement, and engagement • Facilitate communication and address conflict constructively • Ensure claim handling complies with laws, regulations, licensing requirements, company policies, client requirements, and procedures • Implement and monitor quality assurance and risk-control measures • Remain current on regulatory and industry developments and translate changes into procedures, training, and controls • Oversee complex or escalated claims and customer concerns • Identify operational, financial, compliance, and customer risks and monitor mitigation plans • Build relationships with internal and external client stakeholders • Present operational updates, performance results, trends, risks, and action plans to leadership and clients • Lead process improvement and change initiatives to reduce friction, strengthen controls, improve experiences, and increase efficiency • Evaluate responsible use of automation, AI, and digital tools while maintaining human oversight, data protection, compliance, and claim quality

🎯 Requirements

• Bachelor's degree, or four additional years of relevant experience in lieu of a degree • 6+ years of claims experience with demonstrated proficiency in claim operations and decision-making • 4+ years leading people, operational teams, and/or complex projects • Proven experience managing claims operations, performance metrics, quality, compliance, and service delivery • Active claims adjuster license is required • Must maintain all licenses required for the role and obtain additional jurisdictional licenses within company-required timeframes • Demonstrated ability to lead large or complex teams, develop leaders, and drive accountability and engagement • Strong knowledge of claims regulations, compliance standards, risk controls, and industry practices • Excellent written and verbal communication skills, including ability to engage executive, client, and cross-functional audiences • Analytical and business judgment with ability to turn data into clear decisions and action plans • Ability to manage multiple priorities and travel up to 10% as business needs require • Helpful: claims manager experience leading a large, multi-layered, or geographically dispersed operation • Helpful: experience in financial services, card benefits, insurance, regulated customer operations, or a similarly complex environment • Helpful: degree or advanced coursework in business, finance, insurance, law, or a related discipline • Helpful: experience with client-facing operational leadership, contractual SLAs, executive reporting, and performance improvement • Helpful: experience leading transformation, automation, AI-enabled workflows, or digital process improvement in a controlled environment • Helpful: high business acumen and awareness of emerging claims, customer service, regulatory, and technology trends

🏖️ Benefits

• Salary growth within the position • Virtual interviews conducted on video • U.S. benefit information available through myassurantbenefits.com