Principal Technical Writer

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $105k - $135k / year

⏰ Full Time

🔴 Lead

🔏 Technical Writer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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AssureCare LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

☁️ SaaS

Healthcare • SaaS

AssureCare LLC is a privately held healthcare technology company that provides innovative care management solutions to commercial and health and human service providers. Its flagship software platform, MedCompass, is utilized by healthcare providers across the United States to manage care for millions of patients daily. By automating processes and streamlining workflows, AssureCare enhances the decision-making capabilities of care professionals, ultimately improving the quality of care and reducing costs. The company specializes in modular, cloud-based healthcare software solutions, including medical care coordination, healthcare management, and utilization management software.

📋 Description

• Own RFP, RFI and proposal responses, including technical and security answers • Write whitepapers, case studies, industry reports and other long-form content • Run each pursuit from opportunity intake through submission • Break requirements into a compliance matrix and set pursuit timelines • Assign subject-matter experts, draft, edit and submit responses across concurrent pursuits • Run the RFI and RFP standard operating procedure from intake and bid/no-bid input through kickoff, reviews, submission, clarifications, orals and debrief • Manage schedules, contributors and reviews across Sales, Product, Clinical, Operations, Legal and Finance • Organize pink, red and gold color-team reviews against evaluation criteria • Own final assembly and quality control • Write and verify content on integrations, architecture, security, privacy, compliance, implementation and support across AssureCare products and AI capabilities • Tailor answers, identify content gaps and flag risks with subject-matter experts • Write executive summaries, technical and management narratives, staffing plans and past-performance sections • Incorporate win themes and adapt content for health plan, pharmacy and government evaluators • Translate approved pricing into commercial sections, term sheets and decks within company policy • Build and maintain a library of approved answers, references, security documents, templates and past performance • Track pursuits in HubSpot and report on-time rate, advance rate, win rate and SME hours per response • Draft bylines, articles, product overviews, web content and sales enablement materials with Marketing & Communications • Apply AssureCare's messaging framework, voice and plain-language standards across proposals and content

🎯 Requirements

• 8+ years of professional writing in B2B healthcare or health technology • At least 3 years in healthcare technology, payer, pharmacy or state government procurement • Working knowledge of software integrations such as APIs, HL7 and FHIR • Working knowledge of cloud and SaaS architecture • Working knowledge of information security and privacy, including HIPAA, SOC 2, HITRUST and customer security questionnaires • Portfolio of proposals and long-form content such as whitepapers or reports • Ability to interview SMEs, interpret data and synthesize complex clinical, technical and market information • Ability to manage several concurrent deadlines and keep busy SMEs moving • Comfort writing about care management, utilization management, pharmacist clinical services and healthcare data • Ability to translate PMPM, per user and per store pricing models into plain commercial language • Proficiency with Microsoft Office: Word, Excel and PowerPoint • Proficiency with SharePoint or similar collaboration tools • Bachelor's degree in a related field such as English, communications, journalism, health administration or a technical discipline • Experience with UM, CM, MTM, Medicaid, HIPAA and interoperability standards • Familiarity with state and federal procurement and compliance requirements • Experience building or running a response library or knowledge base • Experience using proposal management software • Experience handling security questionnaires, orals, best and final offers and clarification rounds • Experience with an RFP response platform such as Loopio, Responsive or Qvidian • Experience with HubSpot or another CRM • Experience with a project management tool such as Asana or Smartsheet • Experience using AI writing tools responsibly • Technical background or advanced education in engineering, computer science or health informatics, or equivalent hands-on technical experience • Shipley Associates or APMP training or certification, or a security or cloud certification such as CompTIA Security+ or a cloud practitioner credential