Senior/Principal Client Engagement Manager – Operations

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $165k - $185k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

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Assured

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛡️ Insurance

☁️ SaaS

🤖 Artificial Intelligence

Insurance • SaaS • Artificial Intelligence

Assured is a company that provides P&C (property and casualty) carriers with innovative solutions for claims processing. Their platform offers a suite of modular solutions designed to enhance customer experience, close claims quickly, and improve loss ratios through structured data collection and processing. The Assured platform facilitates the entire claims lifecycle, including FNOL (First Notice of Loss), messaging, fraud detection, and catastrophe (CAT) management. Their solutions are available as white-label SaaS offerings, requiring no integration, and can be deployed swiftly. With a focus on data-driven approaches, they aim to transform claims management in the insurance industry by harnessing artificial intelligence and providing streamlined, automated processes.

📋 Description

• Lead end-to-end customer engagements and drive onboarding programs for large insurance clients • Ensure delivery excellence, milestone clarity, and stakeholder alignment across business and technical teams • Manage timelines, reporting, stakeholder communication, and executive readouts for high-impact enterprise accounts • Lead the AI-native transformation of the Client Engagement organization and champion adoption across the team • Design, prototype, and deploy AI agents and internal tools integrating across multiple systems • Develop and execute a quarterly strategic plan for Client Engagement Operations • Translate strategic goals into initiatives with owners, milestones, and measurable outcomes • Partner with Product, Engineering, Sales, and customer stakeholders to resolve complex operational and technical challenges • Own and maintain the Client Engagement Knowledge Base and build new documentation layers • Identify workflow efficiencies, eliminate manual toil, and improve team output quality

🎯 Requirements

• Proven experience in operations, strategy, program management, or enterprise implementation roles within a client-facing or go-to-market organization • Experience managing enterprise-scale implementations and/or customer programs for multimillion-dollar accounts • Hands-on familiarity with building AI agents and internal tools integrating across multiple systems and platforms • Basic understanding of APIs, integrations, and data exchange formats such as JSON • Ability to collaborate effectively with engineering teams • Ability to independently develop a quarterly strategic plan and drive it to completion across multiple stakeholders • Demonstrated success working cross-functionally across Client Engagement, Sales, Engineering Operations, Product Operations, Product, and executive stakeholders • Strong analytical skills and comfort using data to inform decisions and measure impact • Excellent communication skills and ability to translate between technical and non-technical stakeholders • Bias for action and ownership, with resilience to navigate challenges and deliver results in dynamic environments • Builder's mindset focused on creating structure, defining best practices, and scaling processes

🏖️ Benefits

• Competitive salary and equity packages for all employees • Platinum medical, dental, and vision • Free life insurance, including long-term disability and short-term disability • Unlimited PTO and paid holidays • Maternity and paternity leave • Assured contributes 3% of your income to a 401(k), even if you don't contribute • Lunch provided twice per week • Monthly phone stipend and other home office perks • Health FSAs and HSAs • Team events and offsites