Senior/Principal Engagement Manager

🕒 March 27

🇺🇸 United States – Remote

💵 $165k - $185k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Assured

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤖 Artificial Intelligence

Insurance • SaaS • Artificial Intelligence

Assured is a company that provides P&C (property and casualty) carriers with innovative solutions for claims processing. Their platform offers a suite of modular solutions designed to enhance customer experience, close claims quickly, and improve loss ratios through structured data collection and processing. The Assured platform facilitates the entire claims lifecycle, including FNOL (First Notice of Loss), messaging, fraud detection, and catastrophe (CAT) management. Their solutions are available as white-label SaaS offerings, requiring no integration, and can be deployed swiftly. With a focus on data-driven approaches, they aim to transform claims management in the insurance industry by harnessing artificial intelligence and providing streamlined, automated processes.

📋 Description

• Lead end-to-end enterprise implementations by driving onboarding programs for new clients, ensuring delivery excellence, milestone clarity, and stakeholder alignment. • Design and optimize engagement frameworks that scale, building repeatable methodologies for implementation, customer success, and account management. • Run programs with precision by managing timelines, reports, stakeholder communication, and executive readouts for high-impact accounts. • Resolve complex challenges by addressing escalations and technical issues head-on, collaborating with Product, Engineering, and Sales to achieve strategic outcomes. • Accelerate customer adoption and expansion by helping clients unlock full value from our platform through best practices, enablement, and proactive engagement. • Serve as the Voice of the Customer by surfacing insights and advocating for customer needs to inform product improvements and internal processes. • Drive continuous improvement by partnering with leadership to refine tools, metrics, and methodologies that enhance customer experience at scale.

🎯 Requirements

• Demonstrated experience managing enterprise-scale implementations and customer programs for multimillion-dollar accounts. • Strong executive communication skills, with the ability to translate complex technical concepts for business and leadership audiences. • Technical fluency with APIs, integrations, and data exchange formats such as JSON, and the ability to collaborate effectively with engineering teams. • A bias for action and ownership, with the resilience to navigate challenges and deliver results in dynamic environments. • A builder’s mindset, passionate about creating structure, defining best practices, and scaling processes as the organization grows.

🏖️ Benefits

• Competitive Compensation: Competitive salary and equity packages for all employees • Healthcare Plan: Platinum medical, dental, and vision • Free life insurance: Including long-term disability & short-term disability • Unlimited PTO: Uncapped vacation days & paid holidays • Family Leave: Maternity & paternity • 401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute • WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks • Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses • Team events & Offsites: We're remote, but we regularly get together