Operations Associate

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $40k - $42k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Mitratech

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📋 Compliance

☁️ SaaS

💰 Private Equity Round on 2017-04

AI • Compliance • SaaS

Mitratech is a leading provider of enterprise legal management, risk management, and human resources solutions. Their platform incorporates automation, analytics, and artificial intelligence technologies to enhance efficiency and compliance across organizations. Mitratech specializes in tools for legal departments, risk management, compliance tracking, and HR management, creating an interconnected environment that empowers professionals to work smarter and achieve better outcomes.

📋 Description

• Respond to law firm inquiries via support tickets and phone calls, delivering timely and professional service • Identify, escalate, and help resolve complex client and internal issues in a timely manner • Assist team members by coordinating tasks including, timekeepers, data entry, inbox management, and other responsibilities • Guide law firm contacts through website navigation, invoice formatting requirements, submission processes, and variety of related tasks and inquiries • Prioritize workload according to Quovant methodology and department policies • Utilize Zendesk or other CRM software for daily support issues and phone calls • Maintain a strong understanding of Quovant services • Cross-train and support other team members within Law Firm Services when needed or as requested by department manager • Support additional projects and initiatives as directed by department leadership

🎯 Requirements

• Ability to work effectively in a team environment with a strong commitment to team success • Ability to prioritize competing tasks and adapt in a fast-paced environment • Demonstrated ability to quickly learn proprietary software and adapt to evolving processes • Strong working knowledge of Microsoft Office • Strong problem-solving skills • Strong verbal and written communication skills • Proficient working with AI-powered tools, including Zendesk AI features, to improve workflow and team efficiency • Experience leveraging AI tools to support daily operations and enhance team productivity • Must be organized and detail-oriented • Ability to maintain complete confidentiality • Experience with Zendesk or similar CRM/ticketing platforms preferred • Minimum of two years of experience in a customer support or operational support role • Prior experience in Business-to-Business services environment preferred

🏖️ Benefits

• Health, Dental & Vision Insurance * • 401 (k) + Employer Match * • Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off • STD, LTD & Group Life Insurance • Paid Parental Leave • Pet Insurance • FSA & HSA Options • Employee Assistance Program