Order Operations Manager

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Ookla

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

📡 Telecommunications

🏢 Enterprise

Telecommunications • Enterprise

Ookla is a leading provider of network intelligence and connectivity insights. The company offers a wide range of solutions including network planning and optimization, service disruption management, and network testing. Ookla's products, such as Speedtest, Downdetector, and Ekahau, are used by mobile network operators, internet service providers, governments, and enterprises to enhance digital experiences and optimize network performance. Ookla also provides market reports and data-driven insights that inform policy and infrastructure decisions related to telecommunications. Trusted by consumers, businesses, operators, and governments worldwide, Ookla plays a critical role in measuring and analyzing network performance and quality of service.

📋 Description

• Oversee the end-to-end order processing lifecycle for all Ookla product lines across both direct sales and indirect channels (partners/resellers). • Design, implement, and continuously optimize operational workflows to reduce friction and promote a faster, more efficient rhythm from deal close to revenue recognition. • Partner with the Sales team to enforce strict accountability regarding key CRM inputs, data integrity, and contracting standards. • Own and streamline the administration of vendor intake forms, customer onboarding processes, and security/compliance documentation. • Support the sales ecosystem by managing operational requirements for RFPs, ensuring timely and accurate submission of business operational data. • Serve as the subject matter expert on how deal structures impact revenue.

🎯 Requirements

• 5+ years of experience in Sales Operations, Order Management, Deal Desk, or Revenue Operations, ideally within a SaaS or tech environment. • Advanced proficiency with CRM platforms (e.g., Salesforce) and Quote-to-Cash/ERP software. • Strong foundational knowledge of contracting frameworks and revenue recognition principles. • Proven track record of building and scaling operational processes from scratch. • Ability to build strong relationships with Sales leadership while firmly holding teams accountable to data and process standards. • Exceptional organizational skills with the ability to manage complex, multi-variable workflows (RFPs, onboarding, vendor forms) without losing speed.

🏖️ Benefits

• comprehensive medical, dental, and vision coverage • life and disability benefits • Flexible Spending Accounts (FSAs) • 401(k) with company match • Employee Stock Purchase Plan • Flexible Time Off • Volunteer Time Off • paid holidays • family building and caregiving support • generous Family Care and Parental leave • Fitness Reimbursement • access to wellness programs