HR Customer Service Representative

🔥 0 minutes ago

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $21 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Aston Carter

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

Aston Carter is a global staffing and recruitment firm that provides contract and permanent talent solutions and consulting services to businesses. The company (an Allegis Group company) focuses on areas including accounting & finance, office & clerical, business transformation, sales & marketing, risk and KYC programs, and interim HR/staffing solutions. Aston Carter emphasizes candidate and client satisfaction, operates across four continents with more than 130 offices, and delivers staffing, contract staffing and specialised consulting services to enterprise clients.

📋 Description

• Own employee contacts from acceptance through resolution • Respond to HR, leave, disability, and related inquiries via phone, chat, and email • Handle case intake, policy clarification, documentation requirements, next steps, and process expectations • Resolve inquiries using FAQs, knowledge base articles, and standard operating procedures • Escalate cases that cannot be resolved at first level • Build trust through empathetic, personalized conversations • Respond to issues during leave events and maintain communication and documentation • Analyze disability, leave, and accommodation requests using judgment and critical thinking • Collaborate with HR Business Partners, Benefits, Stocks, Payroll, Talent Management, and Operations • Promote employee self-service tools and resources • Document and track every interaction accurately in the case management system • Ask probing questions to identify employee needs and guide them toward benefits and solutions • Protect confidential employee information and follow data privacy requirements • Prioritize changing workloads and shift efficiently between communication channels and systems

🎯 Requirements

• Experience working directly with customers • Strong customer service skills managing inbound calls, chats, and emails • Ability to demonstrate empathy and handle sensitive situations professionally • Strong communication skills and ability to explain complex information clearly • Ability to research multiple resources for accurate answers • Experience in a fast-paced, high-volume environment • Ability to manage confidential employee information and follow strict data privacy requirements • Strong problem-solving and analytical skills • High attention to detail • Ability to organize and manage multiple priorities • Proficiency with MS Office • Comfort using technology and case management systems • High ownership and accountability • Interest in gaining corporate experience • Interest in developing HR-related experience, especially leave of absence and disability services • Comfort collaborating with HR, benefits, payroll, and operations teams • Ability to adapt communication style for employees from different regions and backgrounds • Motivation to improve processes and policies • Dedicated workspace at home enabling effective performance and confidentiality • Camera use required during training and nesting period

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital coverage • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Voluntary Life & AD&D insurance for the employee and dependents • Short- and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • 100% remote work from home • Dedicated home workspace • Camera-on training and nesting period