Email Customer Service Representative – Night Shift

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Colorado, +16 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🗿 South Dakota – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $16 / hour

⏳ Contract/Temporary

🟠 Senior

🔴 Lead

💝 Customer Support

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Provide services to online shoppers using knowledge of the organization, services, and products • Resolve customer requests, questions, and complaints by analyzing situations and determining appropriate resources • Maintain customer records and update account information • Review support requests and clarify customer complaints • Determine causes of problems and explain the best solutions • Communicate with team members and company personnel to resolve issues • Expedite corrections or adjustments and follow up to ensure resolution • Recognize, document, and alert managers to trends • Recommend process improvements • Provide on-the-job training for new employees • Coordinate with merchant affiliate networks • Extend valued member bonuses in cases of Cash Back denials • Provide customer service primarily by email (90%) and chat (10%) • Support Canada-focused customers

🎯 Requirements

• High School Diploma/GED or equivalent required • Bachelor’s Degree or equivalent preferred • Must type 50+ WPM; 55+ WPM nice to have • 1–3 years of customer service experience including chat or email • 2–3 years of customer service experience preferred • Experience using customer relationship management (CRM) software preferable • Customer service experience in the high tech/internet industry preferred • Working knowledge of computer systems, email programs, and internet navigation • Ability to navigate internet stores/shopping and the internet • Knowledge of technical/keyboard shortcuts such as CTRL+C and CTRL+V • Ability to respond to customer inquiries professionally and accurately • Excellent verbal and written communication skills • Proficient problem-solving ability • Strong word-processing and typing skills • Ability to organize and prioritize multiple tasks • Accuracy with language and numbers • Working knowledge of MS Word and Excel • Persistence, determination, and a firm but friendly manner • Knowledge of customer service, retail, data entry, chat support, Zendesk, and call-center support

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)