Customer Happiness Representative – Seasonal, Part-Time

Job not on LinkedIn

🕒 August 10

🗽 New York – Remote

🗽 New York – Remote

💵 $20 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nory

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏨 Hospitality

🍽️ Food & Beverage

💼 Consulting

Hospitality • Food & Beverage • Consulting

<Nory> Nory is an AI-powered SaaS platform that centralises restaurant operations into a single system to reduce waste, cut labour costs, and improve margins. It offers modules for inventory management, workforce scheduling, payroll, business intelligence and integrations with POS and accounting systems, and also provides hospitality-focused financing. Nory serves independent restaurants, franchise networks, multi-location and enterprise groups with tools and AI recommendations to streamline operations and scale efficiently.

📋 Description

• Provide customer service via email, phone, and chat to resolve inquiries and issues promptly • Build and maintain positive customer relationships and anticipate customer needs • Conduct customer outreach and follow-ups to provide personalized support and continued engagement • Maintain accurate records of customer interactions and monitor feedback for improvement opportunities • Collaborate with cross-functional teams to meet customer needs and improve processes • Assist with customer happiness team special projects, including research or system development projects

🎯 Requirements

• Exceptional written and verbal communication skills • Customer service skills across email, phone, and chat • Empathetic problem-solving ability • Ability to build and maintain long-term customer relationships • Proactive approach to process improvement • Positive, solution-oriented, and accountable mindset • Openness to feedback and continuous learning • Ability to work as a team player and demonstrate empathy and compassion • Availability for 10–30 hours per week • Weekend partial availability preferred • Resume, cover letter, and sample response required for application

🏖️ Benefits

• Offers Bonus • Remote work arrangement • Flexible part-time schedule of 10–30 hours per week