Customer Happiness Representative – Seasonal, Part-Time

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $20 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Nory

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

<Nory> Nory is an AI-powered SaaS platform that centralises restaurant operations into a single system to reduce waste, cut labour costs, and improve margins. It offers modules for inventory management, workforce scheduling, payroll, business intelligence and integrations with POS and accounting systems, and also provides hospitality-focused financing. Nory serves independent restaurants, franchise networks, multi-location and enterprise groups with tools and AI recommendations to streamline operations and scale efficiently.

📋 Description

• Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly. • Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction. • Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement. • Maintain accurate records of customer interactions and monitor feedback to identify improvement areas. • Collaborate with cross-functional teams to meet customer needs and drive process improvements. • Assist with special projects to support the customer happiness team, such as research or system development projects.

🎯 Requirements

• Empathetic problem solver with excellent written and verbal communication skills. • Skilled at building long-term relationships and proactive in improving processes. • Purposeful and driven, passionate about achieving results and making an impact. • Positive attitude, solution-oriented mindset, and accountable in commitments. • Open to feedback, continuously learning, and a team player who values empathy and compassion.