HR Customer Service Representative

🔥 0 minutes ago

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $21 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Aston Carter

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

Aston Carter is a global staffing and recruitment firm that provides contract and permanent talent solutions and consulting services to businesses. The company (an Allegis Group company) focuses on areas including accounting & finance, office & clerical, business transformation, sales & marketing, risk and KYC programs, and interim HR/staffing solutions. Aston Carter emphasizes candidate and client satisfaction, operates across four continents with more than 130 offices, and delivers staffing, contract staffing and specialised consulting services to enterprise clients.

📋 Description

• Take ownership of employee contacts and ensure each interaction is accepted, managed, and resolved with a high degree of problem-solving and customer focus. • Serve as the first point of contact via phone, chat, and email for inquiries about leave of absence, disability, and other HR topics. • Perform case intake, answer policy questions, explain documentation requirements, and outline next steps. • Use FAQs, knowledge base articles, and standard operating procedures to resolve inquiries and escalate cases when needed. • Build trust through empathetic, personalized conversations and adapt case management plans to changing employee needs. • Respond to issues during leave events and ensure appropriate communication and documentation. • Analyze and decide on disability, leave, and accommodation requests using judgment, critical thinking, and rationale. • Promote self-service tools and resources for employees. • Document and track every call and interaction accurately in a case management system. • Collaborate with HR Business Partners, Benefits, Stocks, Payroll, Talent Management, and Operations teams. • Consult partner teams on process changes, cross-functional issues, and policy improvements. • Manage multiple communication channels and tasks while prioritizing work and maintaining follow-through. • Handle sensitive employee information confidentially and comply with data privacy requirements.

🎯 Requirements

• Experience dealing directly with customers, including handling inquiries and providing support. • Ability to show and apply empathy in customer or employee interactions. • Ability to adjust to changing workloads and manage contacts in a fast-paced environment. • Strong customer service and support skills across phone and chat channels. • Human Resources exposure or experience supporting HR-related inquiries. • Strong verbal and written communication skills to explain policies, processes, and next steps clearly. • Ability to research information using multiple resources to find accurate answers and solutions. • Proficiency with MS Office and computer-based tools and systems. • High attention to detail and ability to document interactions accurately in a case management system. • Ability to manage confidential and sensitive employee information while adhering to strict data privacy requirements. • Strong problem-solving skills to analyze situations, identify issues, and propose solutions. • Organizational skills and ability to manage multiple priorities and tasks simultaneously. • Interest in gaining corporate experience in a high-volume environment. • Motivation to build HR-related experience in an entry-level or early-career HR support role. • Comfort working with global employee populations across different regions and time zones. • Ability to collaborate with cross-functional HR and business teams. • Comfort working with standard operating procedures, knowledge bases, and case management tools. • Schedule includes one weekend day (Tuesday-Saturday or Sunday-Thursday) and starts between 7am-11am PST, depending on schedule availability.

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)