HR LOA Case Manager

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $23 / hour

⏳ Contract/Temporary

🟢 Junior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aston Carter

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

Aston Carter is a global staffing and recruitment firm that provides contract and permanent talent solutions and consulting services to businesses. The company (an Allegis Group company) focuses on areas including accounting & finance, office & clerical, business transformation, sales & marketing, risk and KYC programs, and interim HR/staffing solutions. Aston Carter emphasizes candidate and client satisfaction, operates across four continents with more than 130 offices, and delivers staffing, contract staffing and specialised consulting services to enterprise clients.

📋 Description

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees • Serve as a point of contact for assigned employees and provide holistic case management services for 150–200 employee cases • Review medical documentation and adjudicate leaves in compliance with leave plans, federal and state laws, and benefit plans • Leverage duration guidelines, best practice tools, and company resources to oversee leave events • Assess and adjust case management plans to accommodate changing employee needs • Address sensitive situations and troubleshoot issues to remove barriers before, during, or after leave events • Ensure effective communication of employee-impacting issues during leave events • Facilitate smooth return-to-work and ramp-back plans • Educate managers and business partners on employee concerns and needs before leave or return • Communicate regular updates to employees and stakeholders verbally and in writing • Ensure compliance with standard work, regulations, and company policy • Maintain accurate and timely system records and documentation • Consult and coordinate with third-party administrators, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems • Provide corporate-level case management support in a fast-paced, high-volume client environment

🎯 Requirements

• 1+ years of experience as a case manager using case management systems, reviewing cases for eligibility, determining the appropriate benefits, and establishing/executing a case management plan • 6+ years of experience will qualify in lieu of a Bachelor’s degree • 2+ years of experience in Human Resources or customer service in a leave and/or disability field can be substituted for 1+ year as a case manager • Experience in MS Word, Excel, Access, Outlook, and PowerPoint • Strong customer service focus with a high standard and raising the bar mindset • Ability to be adaptable and flexible to changes and new scope of work • Excellent verbal and written communication skills • Excellent organizational and time management skills • Strong technical skills and computer aptitude, including the ability to learn new systems and navigate multiple systems/windows simultaneously • Ability to prioritize, manage, and complete work/projects with tight deadlines • Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA • Experience working with confidential information • Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA • Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters • Dedicated work-from-home setup • Adherence to the company's virtual work-from-home policy

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)