Care Coordinator II – Care at Home

🔥 13 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Astrana Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Astrana Health is a healthcare company that operates community-focused clinics and a provider-facing technology platform to coordinate care across primary, urgent, and multi-specialty services. It supports providers and local communities by streamlining access to care, automating prior authorizations, and connecting patients with in-network clinicians. Astrana combines clinical services with doctor-built technology to improve patient experience and provider workflows.

📋 Description

• Manage incoming Care at Home referrals from receipt through outreach, scheduling, enrollment, or final disposition • Conduct high-volume outreach to members and caregivers by phone, text, and other approved methods • Coordinate initial, follow-up, urgent, in-home, and telehealth appointments • Manage provider schedules by filling openings, backfilling cancellations, rescheduling missed visits, and supporting visit goals • Build efficient in-home schedules by reviewing member locations, provider coverage areas, travel time, and visit logistics • Prepare patient charts, obtain and upload medical records, and maintain accurate member and program information • Monitor provider task queues and complete non-clinical, provider-directed care coordination tasks • Coordinate and track referrals, authorizations, medical-record requests, durable medical equipment, home health, labs, imaging, hospice, and other ordered services • Manage incoming calls, messages, faxes, and electronic tasks • Communicate with members, caregivers, providers, primary care offices, hospitals, facilities, health plans, and vendors • Support post-discharge and transitional care workflows, hospital tracking, member status changes, and program discharges • Escalate clinical concerns, urgent requests, unresolved needs, and barriers to the appropriate team member • Maintain operational trackers, participate in meetings and process-improvement activities, and provide cross-coverage when appropriately trained • Meet expectations for timeliness, schedule utilization, chart preparation, documentation accuracy, task completion, and member service • Complete provider-directed coordination activities without independently providing medical advice, assessing symptoms, interpreting clinical results, or making treatment decisions

🎯 Requirements

• High school diploma OR GED • Experience using Microsoft applications such as Word, Excel and Outlook • Experience working in a healthcare setting preferred • Experience with referrals, authorizations, medical records, or care coordination strongly preferred • Ability to manage multiple priorities in a fast-paced, high-acuity environment • Bilingual skills preferred, based on member population • Experience coordinating care for high-risk or medically complex members • Experience supporting post-discharge or transitional care workflows • Familiarity working closely with clinical providers and carrying out provider-directed coordination tasks • Strong organization skills and attention to detail • Ability to think critically and proactively identify barriers to care • A member-centered approach and strong communication skills • Ability to work Monday–Friday, 8 AM–5 PM PST

🏖️ Benefits

• Full-time, remote position • Hours are Monday–Friday, 8 AM–5 PM PST

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