Senior Coordinator, Care Access

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $22 - $23 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
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Lucet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Lucet is a tech-enabled behavioral health company that combines human care teams and digital tools to connect individuals to timely, in-network mental health and substance-use care. It partners with health plans, employers, providers, and members through portals (employer/HR, member, provider, partner) and services such as EAP, care navigation, and provider resources to optimize access, quality, and value-driven behavioral healthcare.

📋 Description

• Conduct proactive member outreach and post-hospitalization follow-up • Connect members with behavioral health services and coordinate appointments • Support access to benefits and community resources • Build trusted member relationships and assess needs • Identify appropriate providers and resources and address barriers to care • Escalate risk concerns to clinical teams when needed • Partner with clinicians, Provider Success, and internal teams on high-risk member follow-up, provider access, program enrollment, and continuity of care • Educate members, providers, and facilities on available services and care management processes • Resolve access challenges and close care gaps • Maintain accurate, timely documentation and protect sensitive member information in compliance with HIPAA and organizational standards • Navigate multiple systems efficiently, communicate effectively, meet performance goals, and contribute to a collaborative member-focused environment

🎯 Requirements

• Bachelor’s degree in Social Work, Psychology, or other related healthcare field; OR high school diploma plus 4+ years of experience in a health care, managed care, behavioral health and/or customer service setting • 2+ years of experience in a healthcare, managed care, behavioral health and/or customer service setting for the bachelor’s degree pathway • Strong computer proficiency, including the ability to work within multiple systems simultaneously and accurately enter or retrieve data • Ability to talk and type simultaneously while navigating systems during live member interactions • Working knowledge of behavioral health or medical terminology • Strong problem solving, critical thinking, and organizational skills • Ability to prioritize, plan, and multitask while balancing competing priorities • Ability to pass background check upon hire and throughout employment, including criminal, identity, education, employment, sanctions, watchlist, and drug-screen checks • Demonstrated ability to establish trust quickly and motivate members • Ability to manage difficult conversations and sensitive topics • Skilled in de-escalation and reflective listening • Ability to problem solve and arrive at timely solutions • High-speed internet service with minimum 20 Mbps download, 5 Mbps upload, and maximum 100 ms latency, installed before starting • Quiet workspace with minimal background noise • Ability to work from home using frequent computer and phone systems • Ability to remain stationary and seated for long periods and perform repetitive typing motions

🏖️ Benefits

• Annual performance-based, discretionary incentive • Medical, dental, and vision coverage • 401(k) with competitive employer match • Company-paid life and disability insurance • Paid parental leave and wellbeing incentives • Generous paid time off, including volunteer time • Flexible spending accounts for healthcare and dependent care • Professional development opportunities and tuition reimbursement • Remote work flexibility (role-dependent) • Company-provided equipment • Opportunity for meaningful growth, both personally and professionally

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