Coordinator, Individualized Care

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cardinal Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $78M Post-IPO Debt on 2006-08

Logistics • Manufacturing • Healthcare

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Support patient access to therapy through Reimbursement Support Services according to program business rules • Guide patients through referral intake, insurance benefits investigation, coverage, and product dispensing processes • Follow up with insurance payers, specialty pharmacies, support organizations, patients, and physicians • Resolve complex payer and pharmacy issues to facilitate timely therapy access and a positive patient experience • Answer inbound questions and provide customer service and technical expertise • Maintain current knowledge of patient therapies, prior approval, reimbursement processes, and health care plans • Manage queues of technical or complex therapy and reimbursement questions • Apply judgment to resolve service problems within established authority and knowledge limits • Meet service-level, call-volume, adherence, and quality-performance indicators • Handle sensitive patient and insurance information discreetly • Escalate highly complex issues to senior team members and Individualized Care leadership

🎯 Requirements

• 1-3 years of experience, preferred • High School Diploma, GED or equivalent work experience, preferred • Ability to work full-time, 40 hours per week • Flexibility to work any shift during Monday-Friday, 8:00am-5:00pm CST normal business hours • Mandatory on-camera attendance during new-hire training from 8:00am-5:00pm CST • Dedicated, quiet, private, distraction-free remote work environment • High-speed broadband internet connection via DSL, cable, or fiber; dial-up, satellite, Wi-Fi, and cellular connections are not acceptable • Minimum download speed of 15 Mbps • Minimum upload speed of 5 Mbps • Maximum ping rate of 30 ms • Hardwired connection to the router • Surge protector with network line protection for company-issued equipment • Ability to handle sensitive personal, prescription, financial, and insurance information with discretion

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs • Employer-provided computer, technology and equipment needed to perform the job • Remote work arrangement

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