OneSource Support Specialist

Job not on LinkedIn

🔥 3 hours ago

🏈 Ohio, Virginia, +1 more states – Remote

🏈 Ohio – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $86.7k - $129.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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AstraZeneca

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

💰 Post-IPO Debt on 2023-02

Healthcare • Biotechnology • Pharmaceuticals

AstraZeneca is a global, science-led biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines. It primarily works in areas of oncology, cardiovascular, renal & metabolism, and respiratory diseases. With operations in over 100 countries, AstraZeneca is dedicated to scientific research and a commitment to providing effective treatments and improving patient health across a wide array of conditions.

📋 Description

• Providing exceptional initial onboarding experience and long term adherence support • Share materials on the disease, diagnosis, community resources and treatment support • Maintain and communicate up-to-date knowledge of the resources available as needed, including approved external resources • Place the required welcome calls to patients to introduce the OneSource program and confirm required/requested support • Communicate Benefit Investigation (BI) results with patients and HCP and help interpret them, as needed • Inform patient of financial support eligibility based on available programs • Enroll patient in Alexion financial assistance programs as eligible or refer to external support programs as appropriate • Proactively conduct routine and/or year-end reverification of coverage outreach by working with patients and caregivers, healthcare providers, insurance companies, and Alexion colleagues • Connect patients to the Alexion patient community and inform them about available advocacy groups for their disease • Assist patients in receiving required vaccinations either through Alexion or other vaccination locations • Efficiently navigate CRM documentation and other required record keeping during all patient interactions as to maintain high visibility into patient case status • Properly and immediately report Adverse Events during any customer interactions in the PV Event Reporting Tool • Act as the primary coordinator of all HCP needs across onboarding from case creation to product delivery and ongoing support through lifetime of product use • Coordinate with other appropriate HCP facing roles and cross functional partners to respond to questions from physicians and office staff and address any issues • Communicate with HCPs to confirm required/requested support or obtain missing information • Proactively and effectively consult with and engage the appropriate internal cross functional partners to resolve barriers quickly • Maintain working understanding of the reimbursement process, and leverage knowledge to communicate with internal and external stakeholders while insurance approval is being obtained and work with appropriate field specialists for denial/appeal support • Trigger initiation of adherence program on conclusion of onboarding and connect with patients through defined channels for the determined touchpoints based on product-specific programs • Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the long-term adherence of the Alexion product or switching from one Alexion product to another • Provide emotional support for patients and caregivers on continued administration of Alexion products

🎯 Requirements

• Associates Degree is required • Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. contact center, nursing, social service support, healthcare customer service, insurance reimbursement, patient advocacy, etc.) • Well-developed, effective communication, collaboration and problem-solving skills, as well as data entry/computer literacy skills • Ability to work independently, be goal-directed and have strong organizational skills • Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance/training of job-related skills/activities • Must be willing to adjust work schedules in response to department needs.

🏖️ Benefits

• Short-term incentive bonus opportunity • Eligibility to participate in equity-based long-term incentive program (salaried roles) • Retirement contribution (hourly roles)