OneSource Support Specialist

Job not on LinkedIn

🔥 46 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $82k - $124k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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AstraZeneca

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

💰 Post-IPO Debt on 2023-02

Healthcare • Biotechnology • Pharmaceuticals

AstraZeneca is a global, science-led biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines. It primarily works in areas of oncology, cardiovascular, renal & metabolism, and respiratory diseases. With operations in over 100 countries, AstraZeneca is dedicated to scientific research and a commitment to providing effective treatments and improving patient health across a wide array of conditions.

📋 Description

• Deliver exceptional initial onboarding and long-term treatment adherence support to patients and caregivers • Provide disease-state education, treatment support, community connections, and access support for rare and ultra-rare diseases • Place welcome calls to introduce the OneSource program and confirm requested support • Communicate and interpret Benefit Investigation results with patients and healthcare providers • Inform patients of financial support eligibility and enroll eligible patients in assistance programs • Conduct routine and year-end coverage reverification outreach with patients, caregivers, healthcare providers, insurers, and colleagues • Connect patients with the Alexion patient community and relevant advocacy groups • Assist patients in receiving required vaccinations • Document patient interactions and case status in CRM and required systems • Immediately report Adverse Events in the PV Event Reporting Tool • Coordinate healthcare provider needs from case creation through product delivery and ongoing support • Collaborate with HCP-facing roles and cross-functional partners to resolve questions and issues • Communicate with healthcare providers to confirm support needs and obtain missing information • Resolve access barriers and support reimbursement, denials, and appeals • Initiate adherence programs and connect with patients through defined channels and touchpoints • Educate patients and caregivers about product administration, ongoing adherence, and product switching • Provide emotional support to patients and caregivers • Build compliant professional relationships with internal and external stakeholders • Escalate access issues and coordinate timely resolution • Participate in cross-functional meetings, collaboration initiatives, and project work

🎯 Requirements

• Associate's Degree required • Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. contact center, nursing, social service support, healthcare customer service, insurance reimbursement, patient advocacy, etc.) • Well-developed communication, collaboration, problem-solving, data entry, and computer literacy skills • Ability to work independently, be goal-directed, and maintain strong organizational skills • Flexibility and ability to adapt to a changing work environment • Willingness to adjust work schedules in response to department needs • Ability to use a computer and communicate via phone, email, video, and electronic messaging • BA/BS degree preferred • Patient contact center or patient support program experience is a plus • Excellence communicating over the phone and handling phone systems and/or experience in a call-recorded environment • Familiarity with legal and regulatory components of the pharmaceutical and biotech industry • Rare disease experience is a plus • Deep understanding of insurance coverage and reimbursement processes • Familiarity with managed care, buy-and-bill therapy, and reimbursement for infused therapies • Experience assisting patients/caregivers • Demonstrated success working within high-performing cross-functional teams • Strong empathetic, communication, and listening skills • Ability to act with urgency, flexibility, and creativity • Strong organizational skills and ability to adapt to change in a fast-paced environment • Demonstrated initiative, teamwork, and accountability

🏖️ Benefits

• Short-term incentive bonus opportunity • Eligibility for equity-based long-term incentive program (salaried roles) or retirement contribution (hourly roles) • Qualified retirement program (401(k) plan) • Paid vacation and holidays • Paid leaves • Health benefits including medical, prescription drug, dental, and vision coverage • Remote work arrangement