E-Commerce, Digital Booking Support Specialist

🕒 October 1

🐊 Florida, Ohio, +3 more states – Remote

🐊 Florida – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• No salary listed.

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Safe Harbors Business Travel

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

Safe Harbors Business Travel is a comprehensive travel management partner that has been specializing in business and humanitarian travel for 38 years. The company focuses on creating customized travel programs to help organizations reduce costs, improve convenience, and ensure traveler safety at all times. With a dedicated team and a network of over 90 global affiliates, Safe Harbors offers a range of services, including corporate travel management, travel policy consulting, and benchmarking support, making them a reliable choice for businesses and NGOs alike.

📋 Description

• Serve as a hands-on technical resource for corporate online booking tools, currently Concur and Atriis • Act as the bridge between corporate travel clients and internal teams • Roll out updates and new features with minimal disruption to client accounts • Resolve system and booking issues over email and phone • Own and maintain documentation for online booking tools and related processes • Partner with Account Management and Implementation teams to support existing client accounts • Build and maintain vendor and supplier relationships • Manage client profiles, including manual updates and bulk upload processes • Load and validate client-preferred vendor rates • Deliver client training through in-person sessions, webinars, and written guides • Analyze client usage and performance data to identify friction points and improve client experience • Streamline fulfillment workflows and reduce operational costs • Evaluate and support rollout of additional online booking tools

🎯 Requirements

• Configure, test, and maintain corporate online booking tools, currently Concur and Atriis • Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent hands-on experience • Certification or hands-on administration experience with at least one corporate online booking tool (e.g., Concur, Atriis, or similar) • 2+ years of experience in an e-commerce or digital operations role • 3+ years working within the travel agency industry preferred • Comfortable with core Microsoft Office tools • Strong organizational, time-management, and critical-thinking skills • Excellent written and verbal communication across varied audiences • Self-directed approach to testing solutions, evaluating results, and reporting outcomes independently • Detail-oriented without sacrificing speed or quality • Proven ability to collaborate across teams; this role has no direct reports • Ability to travel up to 10% as business needs require

🏖️ Benefits

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution • Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance) • Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance) • 401k with up to 4% Company Match • Paid Time Off + Company Holidays • Collaborative and innovative work environment

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