Customer Service Associate – Temporary

Job not on LinkedIn

🕒 October 1

🏈 Alabama, Idaho, +20 more states – Remote

🏈 Alabama – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $12 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 21 days.

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Encoura

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📚 Education

Consulting • Marketing • Education

Encoura is a provider of research, data-driven SaaS tools and consulting services that help colleges and universities recruit, enroll, retain, and engage students across the full student lifecycle. The company offers a unified platform, proprietary student and market datasets (including ACT-linked sources), advanced prospect-to-enroll search and AI-enabled engagement capabilities, digital marketing services, and strategic enrollment consulting used by over 2,000 institutions. Encoura focuses on market insight, targeted student search, family engagement, and funnel optimization to drive enrollment and retention outcomes for higher-education institutions.

📋 Description

• Handle a high volume of inbound phone calls in a fast-paced call center environment • Resolve customer issues using AWS tools, specifically Amazon Connect and Connect Assistant, following defined call flows • Support students, faculty, and staff of Higher Education and K-12 institutions • Deliver positive customer experiences through empathy, patience, and clear communication • Document interactions accurately and manage follow-ups • Collaborate with teammates and escalate complex issues as needed • Work assigned shifts, including weekends and holidays • Participate in ongoing training and continuous improvement • Support customers via voice and chat using Amazon Connect • Complete a fast-paced, 3-day training program and receive ongoing coaching

🎯 Requirements

• High school diploma or equivalent • Must be at least 18 years old • Must be available on Mondays • Ability to work a full-time schedule of 40 hours a week • Comfortable with a temporary assignment typically lasting 8–12 weeks, potentially extended or shortened to as little as 4 weeks • Must have a quiet, distraction-free home workspace • Proficient using browsers such as Chrome, Firefox, or Safari • Ability to learn and use multiple systems, windows, and monitors • Professional fluency in English (CERF C1 or higher) • Must reside in an approved state • Home internet with 30 Mbps download, 15 Mbps upload, and 100ms ping or less • Cable, fiber, or DSL internet only; no mobile broadband, hotspot, satellite, or point-to-point • WiFi permitted, with wired connection required if WiFi becomes unstable • Successful completion of CLEAR™ identity verification required during pre-employment screening • Must be able to enroll in and use MFA via Okta with Microsoft Authenticator • All applicants must be eligible to work in the U.S.

🏖️ Benefits

• Paid training • Ongoing coaching and support • Build in-demand skills using Amazon Connect and cloud-based support tools • Gain hands-on experience in customer experience and tech-enabled services • Mission-driven environment serving students and educators • Encoura complies with applicable laws requiring specific forms of paid time off • Flexible temporary assignment duration, subject to business needs

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