Service Delivery Director

🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Astreya

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Astreya is a leading global provider of IT Managed Services and Technology Solutions, known for its innovative approach to digital engineering and IT logistics. The company focuses on empowering businesses to excel in today's dynamic digital landscape by maximizing productivity and fostering innovation. Astreya offers a range of services including Data Center & Network Management, Digital Workplace Services, Next-Gen Digital Engineering, and Cybersecurity Services. With a commitment to excellence and a focus on operational frameworks, Astreya aims to transform technology into a valuable strategic asset for organizations worldwide.

📋 Description

• Establish and satisfactorily manage client and employee expectations • Lead, multitask, prioritize, communicate, and direct diverse teams • Interview, hire, and manage personnel performing day-to-day tasks • Ensure work is performed as expected and maintain regular client communication on progress • Manage and evolve existing services across multiple disciplines • Assist sales teams with growth strategy • Direct and control a broad functional area through department managers • Establish strategic plans and objectives with senior managers • Provide leadership to diverse operations • Implement, monitor, and report service delivery metrics to customers • Implement personnel onboarding, training, and service improvement activities • Ensure systems, methodologies, and procedures are in place and followed • Lead internal and client meetings on delivery performance, service improvements, quality, and processes • Own service quality and performance; factor growth and project demand into capacity plans • Support Business Development and Client Partner teams with growth, Statements of Work, and managed services capabilities • Define product roadmaps with SMEs and stakeholders and translate them into user stories or RFPs • Develop recruiting pipelines and interview candidates • Develop and maintain retention programs and incentives for field employee satisfaction • Manage complex or large projects and IT components of major projects to time, cost, quality, and benefits-realization requirements • Resolve complex issues and identify opportunities in IT infrastructure and application change environments • Own resolution of highly complex escalated issues and risks • Lead collaborative planning and prioritize work against team capacity and capability • Perform other duties as required

🎯 Requirements

• Bachelor’s degree (B.S/B.A) from four-college or university and 10+ years’ related experience and/or training; or equivalent combination of education and experience • Experience building and strengthening relationships with executives and/or major customers • Track record of successfully delivering complex, high-profile IT projects • Proven track record of implementing and leading improvements in project lifecycle • Ability to identify projects at risk and take appropriate action to recover across divisional boundaries • Strong technical knowledge of enterprise IT, including help desk, networking, ticket and incident management, AV/VC, and asset management • Strong analytical, organizational, communication, and presentation skills • Ability to manage multiple concurrent work streams • Strong business acumen and ability to provide operational, technical, and financial oversight • Proven leadership skills and ability to motivate, lead, develop, direct, and position people effectively in a team environment • Ability to perform office-related tasks, including prolonged sitting or standing • Ability to move from place to place within an office environment • Ability to use a computer • Ability to communicate effectively • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers