Senior Program Manager, Enterprise Agentic AI – CX

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🕒 May 12

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AstroHire

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2017

🎯 Recruiter

🤝 B2B

☁️ SaaS

Recruitment • B2B • SaaS

AstroHire is a smart recruitment service that specializes in executive search and staffing solutions. The company offers tailored hiring services to help businesses find and retain the right talent, including temporary contract staffing and team build-outs for various skill sets. With an emphasis on diversity and the use of AI technology, AstroHire aims to enhance the efficiency and effectiveness of the hiring process while providing industry-leading guarantees to ensure satisfaction for both employers and job seekers.

📋 Description

• Lead and manage multiple enterprise-level projects from initiation through delivering and into optimization and tuning. • Build and maintain strong relationships with key stakeholders - including senior leaders, project managers, workflow owners, and creators. • Take ownership of developing workshops as a part of the development of user stories and technical requirements to support the development of AI Assistants for our customers. • Utilize deep Quiq product knowledge and knowledge of the customer service market to make strategic recommendations to customers on product capabilities. • Manage dependencies and resources, instigating change orders, supporting the sales process as needed.

🎯 Requirements

• 7+ years of experience in program or project management, with a focus on enterprise clients within the technology or SaaS industry. • Understanding of AI technologies, particularly in deploying conversational AI and automation solutions for large enterprises, with the ability to communicate the nuances of AI to both technical and non-technical audiences. • Deep understanding of Consumer Customer Service best practices and strategies. • Bachelor’s degree in Business, Information Technology, or a related field; PMP or similar certification is highly desirable. • Willingness to travel up to 20% of the time.

🏖️ Benefits

• Market-competitive total compensation package • 100% company paid family medical and 100% individual dental and vision insurance coverage • Flexible, unlimited vacation policy • Stock options • Strong company culture