Customer Reliability Engineer – Infrastructure

🔥 1 hour ago

🏄 California, Florida, +6 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $125k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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Astronomer

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

☁️ SaaS

🤖 Artificial Intelligence

💰 $213M Series C on 2022-03

Data Fabric • SaaS • Artificial Intelligence

Astronomer is a company focused on enhancing data workflows with its platform, Astro, which is built on Apache Airflow®. It offers a fully-managed platform to streamline and elevate data orchestration, from AI-driven models to data observability and ETL processes. Astronomer provides solutions for scalable, secure, and reliable data management, catering primarily to industries such as financial services, gaming, healthcare, manufacturing, retail, and eCommerce. With extensive integrations and a focus on governance and infrastructure management, Astronomer helps organizations accelerate productivity and optimize business decisions.

📋 Description

• Provide solutions to customers to make them successful using our products. • Troubleshoot customer environments and engage in active triaging with customers • Participate in on-call rotation for weekend coverage • Provide feedback to the product development teams on customer needs and pain points. • Build out our monitoring and alerting systems. • Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible. • Help direct the architecture of the products and contribute where possible. • Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production. • Participate remotely within a fully distributed team. • Enhance and enrich customer documentation • Work with the latest technology and multi-cloud implementations

🎯 Requirements

• 5 years of experience, preferably with large, complex cloud infrastructures operating at scale • 3 years of experience with Kubernetes • Experience managing a Production distributed system with at least one major cloud provider (one or all: AWS, GCP, Azure) • Strong Linux experience • Knowledge of how to operate and monitor issues for distributed systems • Previous experience in handling customers issues (internal or external) • Strong communication skills • DevOps or CI/CD experience • Python scripting • Good troubleshooting Skills

🏖️ Benefits

• equity component • comprehensive benefits package